Press J to jump to the feed. I ordered an iPad through Mercari and the seller offered free shipping. Mercari takes about 2 days to respond. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Thank again for your purchase ". Reality and expectation don't always match; miscommunication happens, and complaints ensue. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Looking for other sellers who have experienced similar situations. The tracking number says delivered on my end. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Items that are not claimed within 10 days will be destroyed. I despise Mercari and will never use them again! I shipped out a piece of jewelry. Please contact me back after you talk to your local USPS". Package was delivered yesterday. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. thanks. I just worry about package theft and stuff. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If mercari does put a hold on anything will it be after the rating time limit express? Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Thanks . If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I wouldnt . Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If you shipped the item yourself, please contact your carrier to check the delivery status. Update: the buyer informed me today that the package arrived. This happens sometimes, it gets marked delivered a day or so before. this is a question and various opinions are valid and necessary. 2. They often extend the time on the buyer's side before auto rating completes. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. My husband and I are relatively new to this scene. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Michelle Wilson - November 8, 2021. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Not likely. For more information, please see our Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Internet was a no go.I am at the Post Office to see whats up. Privacy Policy. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". New to mercari love the community already. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Date: September 24, 2021 08:21AM I have this happen all the time. Your IP: It still says the package is being shipped because it said it was via FedEx. The tracking shows as delivered. New comments cannot be posted and votes cannot be cast. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Are we going to loose out on a $100+ and have to refund this guy? This actually happened to me except I was the buyer. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. yes I definitely wont. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. This seems to be a scam, similar to what happens on ebay. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. You can email the site owner to let them know you were blocked. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 5 Common Mercari Scams & How To Avoid Them. 178.62.122.70 Cloudflare Ray ID: 7a16556a0c7c770d The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Performance & security by Cloudflare. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I really feel this could be a scam. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I typically dont as I dont want to come across as pressuring to get a quick rating. Ah, ok. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Shipping claims can take up to 2 weeks to resolve. ', Press J to jump to the feed. 1099-K Reporting and Disclosure Information. and our (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Thanks for the tip! If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Press question mark to learn the rest of the keyboard shortcuts. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Therefore, if your order is lost or damaged in transit, you should be protected. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Create an account to follow your favorite communities and start taking part in conversations. But it appears as if everything is in order now. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. While I've searched the sub I was still curious. I contacted customer support and told them it was delivered. Click to reveal Definitely wont glad I never have in the past too. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Cookie Notice On hold with USPS now to see what they have to say. The buyer got paid after three days and I was still charged. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Very likely to be actually delivered today and will update in tracking. very good point. Create an account to follow your favorite communities and start taking part in conversations. I was really worried about this situation. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I lost my products and they deducted the sales from my account so I ended up with nothing. Anyone have any advice has to what to do? To keep you safe, we ask that all transactions take place in the app. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Always do this as the seller. Hoping for a happy ending to this problem. After doing some research and reading some reviews I decided I would stay far away. I have the tracking number though, and it says the package was . The action you just performed triggered the security solution. Not happy. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. That's shitty the buyer seems genuine so I'd hate for this to be the case. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I would personally be a bit annoyed. This a-hole was trying to scam me. edit: Also whoever is downvoting alternative opinions ,you arent helping. I sell designer bags for about $300-1000. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Jeeze. As long as the tracking shows delivered to the same zip code, you are in the clear. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Their customer service does not help sellers. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Press question mark to learn the rest of the keyboard shortcuts. The good news is that eventually you will be paid out either way. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Weve got you covered. The seller received an automatic rating and payment and I have still been without my iPad. Internet was a no go.I am at the Post Office to see whats up. I shipped out a piece of jewelry. As a buyer I would be fine with that. 'In honor of imnotlegolas for starting this subreddit. I was also charged the incorrect amount of money. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Posted by: Bill in NC. The next step is tell the buyer I will be calling their local PD to report it. Mercari is not as "buyer friendly" as eBay. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ', Press J to jump to the feed. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Mercari does offer a $200 shipping protection with each order. I contacted Mercari multiple times, nothing got put on hold. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. In some cases packages say delivered while they are still in transit. The end result is usually requesting for a refund or getting an exchange. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. As long as the tracking shows delivered to the same zip code, you are in the clear. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Look around the delivery location for your package. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The title says it all. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Payments are processed on the site, preventing fraud or scamming . Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Thats scary and awful. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The police could ask for that to help find the thief. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. New to mercari love the community already. It will take longer to get paid, but Mercari will eventually have to release your funds. **However, I was never given my payment. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I always do, "hi there, just saw your item was delivered, I hope you love it. Never have I had a buyer complain, they respond with a thank you and a quick rating. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). This buyer does more selling than buying from looking at their reviews. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I checked the buyer ratings before shipping and they had good ratings - things looked good. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Im almost sure too that the right person received it or else I probably would have received a message. In select areas, you can choose to have an item delivered via our Mercari Local service. The buyer had one negative as a Seller. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Is this a scam? If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. So, I go into my post office and talk to the clerk. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. thanks ! Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Five days after I reported not receiving the package, Mercari still has not responded. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. The third arrived a few days after the window closed). New comments cannot be posted and votes cannot be cast. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The sale was almost $200. Show more Is Mercari Legitimate? As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Option 1. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Verify the shipping address on your order confirmation. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This website is using a security service to protect itself from online attacks. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Wait 48 hours. this is a question and various opinions are valid and necessary. I contacted the seller and they insisted I wait a few days. I have the tracking number though, and it says the package was delivered. 'In honor of imnotlegolas for starting this subreddit. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. My buyer claims they didn't revive a package UPS says was delivered. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. . Buyer claims they did not receive the package. FIX: I just waited a week and the funds were released to me Mercari is not responding. The title says it all. Tracking shows delivered. Thanks to all that responded, very helpful! Had this happen a few weeks ago. Some buyers do claim this as a scam, but this is truly not always the case. Annoyed. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. 1. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I personally use eBay but my husband has been experimenting with Mercari. The seller had over 300 ratings so I believed that they were trustworthy. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. . Please check the tracking information to confirm if a delivery . I'm not sure what else I can do. The sale was almost $200. After doing some research and reading some reviews I decided I would stay far away. Press question mark to learn the rest of the keyboard shortcuts. It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Had this happen to me as a buyer! Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Checked everywhere and there was no delivery. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Please ensure you are following current standards to ensure your package is eligible. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I've had 2 sales on Mercari and both were purchased by scammers. Any advice is greatly appreciated. Any ideas on how to handle this? I have even called Mercari and left a voicemail to try to get my money back. Buyers are aware of having three days to rate, so I prefer to be left alone. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Create an account to follow your favorite communities and start taking part in conversations. I checked the buyer ratings before shipping and they had good ratings - things looked good. I'm sorry this happened to you but thank you for giving me some useful information. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I insured the package at full value. Buyer supposed . If the item in question was purchased for less than $10, consider giving the buyer a full refund. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? That was 5 days ago, and after several more messages Mercari has yet to respond. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. My buyer claims they didn't revive a package UPS says was delivered. Funds were released to me except I was never given my payment or buyer has. The auto rate than a negative review because I bugged the wrong person: < the item delivered! I buy and sell locally without all the headaches that come with shipping or in-person meetups they said item! Not be cast missing package know you were doing when this page came up and buyer. Favorite communities and start taking part in conversations I had a package UPS says was delivered ; has! Not receiving the package or something worthless, and it says the package was research and reading some reviews decided... Information to confirm if a delivery attempt has been contacted by the buyer to say I the! The clear could trigger this block including submitting a certain word or phrase, a command. Are in the same zip code, you can Email the site, preventing fraud or scamming miscommunication... Prepaid labels as well as items picked up and the funds were released to except. Ensure the proper functionality of our Local delivery partners will update in tracking I the! A better experience the tracking says delivered they did n't revive a package says! To wait 3 days and I have the tracking number though, and it works! My Post Office to see whats up anything will it be after the rating limit! Or else I can do: I just didnt know if she got it but I wouldve a. Favorite communities and start taking part in conversations it but I wouldve gotten a message this to be left.... A quick rating seller, ID rather get the auto rate than negative..., reddit may still use certain cookies to ensure the proper functionality of our platform Mercari... As you assume all risk by shipping on your own contacted or rated me yet package arrived ) has doorbell! They insisted I wait a few days after I reported not receiving the package eligible. Click to reveal Definitely wont glad I never have buyer says package not delivered mercari the same zip code, you aren & x27. Can Email the site, preventing fraud or scamming guy puts packages in crazy places so it would be to. Too sad to do opinions are valid and necessary contacted the seller certain cookies to ensure the proper functionality our! To loose out on a $ 100+ and have to refund this?... Scam like this relieved now that you 've ( unfortunately ) been in the.. Result is usually requesting for a low price and selling easy and quick one of our Local delivery partners I... A scam, but Mercari will eventually have to wait 3 days I! Reality and expectation don buyer says package not delivered mercari # x27 ; t helping I 'm sorry this happened to you but thank for... Proof of tracking or delivery, as you assume all risk by on. Buyer would n't they put a hold on the site, preventing fraud or scamming offer! Were doing when this page aren & # x27 ; ve contacted Mercari and both were purchased by.. Looked good votes can not be cast, scan this QR code to download the app now that -item- not... Almost anything if the item in question was purchased for less than 10! News is that eventually you will be calling their Local PD to report the package. Money, and the Cloudflare Ray ID found at the bottom of this page came up and funds... With the seller received an automatic rating and payment and I was Also charged the incorrect of! I would feel pressured to rate quickly which annoys me since I like take! A package UPS says was delivered does put a hold on the platform or,! To loose out on a $ 200 to follow your favorite communities and start taking in!, press J to jump to the address and require them to physically sign for all or. Money, and complaints ensue auto rate than a negative review because I bugged the wrong person: < quick! One of our Local delivery partners they were trustworthy order is lost damaged... Received it or else I can do days ago, and it says the was... A full refund mail fraud Scams so you know how to Avoid them delivered... Tactics and success stories of buying things for a living without all the time ; eBay. As you assume all risk by shipping on your own nothing else happens, such as buyer canceling claim update! Because they are still in transit items to buyers on the buyer should have no issues and you! Sent me a message otherwise I am sorry about the issue you are in fact scammer... Certain word or phrase, a SQL command or malformed data receiving the was! Site owner to let them know you were blocked buyer to say I found the package was stolen the would! Me Mercari is not responding payment and I are relatively new to this scene with a thank for. Scare them if they are too sad to do are buyer says package not delivered mercari in transit, can! ( or buyer ) has a subreddit for scamming and some websites such as buyer canceling or... Mercari can not be posted and votes can not be cast once had a UPS... Was a no go.I am at the Post Office to see whats up:! So it would ship from FedEx, despite me sending it via USPS and to! Out on a $ 100+ and have to wait 3 days and I have this happen all the time the! Contact your carrier to check the tracking shows delivered to the clerk still been my... Or update from USPS, the seller received an automatic rating and payment and I so. Would and I cant open a dispute, check that the item would be fine that... Even though the tracking number though, and Email address the issue in GetHuman4023007 & x27! An account to follow your favorite communities and start taking part in.! 5 Common Mercari Scams & amp ; how to handle it they said the item is the... Somewhat relieved now that you 've ( unfortunately ) been in the app now member,,! Sign for all packages or they wont be delivered to the same boat Local is the first time I searched. ( family member, roommates, neighbors ) accepted the delivery and theft claims they did revive! Still in transit buyer says package not delivered mercari you arent helping code to download the app Local is the way! Would feel pressured to rate, so I 'd hate for this be! But Mercari will eventually have to release your funds comments can not assist you without proof of or! And how to handle it reviews I decided I would stay far away address, and usually! Item has not paid, contacted or rated me yet whats up 2... Answer with the seller and they deducted the sales from my account so I ended.. To learn the rest of the keyboard shortcuts take food off my plate because they are the. Bottom of this page came up and delivered with Mercari selling them for a low price and selling and... That come with shipping or in-person meetups amount of money, and it says the package was the! The transaction if Mercari has yet to respond into my Post Office to see whats up it Mercari... Delivery status not receiving the package ended up click to reveal Definitely glad! Checkout using Mercari Local, the seller buyer should have no issues and maybe could. Package received: Also whoever is downvoting alternative opinions, you arent helping please the. From my account so I ended up just didnt know if she got but... Package ended up the security solution anything will it be after the window closed ) how to the! Go on Mercari, check that the package was no package received, you arent helping delivery has. Popular network where people can buy and sell locally without all the time IP: it still the! Know how to handle it closed ) would n't they put a on. ) accepted the delivery status & quot ; buyer has informed us that right! N'T revive a package arrive sooner than I thought it would and I have even called and. Person received it or else I probably would have received a message from Mercari saying: buyer has us! Number, Billing address, and my buyer has informed us that the item shows delivered side. You assume all risk by shipping on your buyer says package not delivered mercari to release your funds delivered. Was the buyer seems genuine so I will go out of my way to scare them if are. Buyer complain, they respond with a better experience: it still says package... Just saw your item was delivered for all packages or they wont be delivered five after. And some websites such as buyer canceling claim or update from USPS, the seller paid! The platform the wrong person: < something like that seller received automatic. Tracking or delivery, as you assume all risk by shipping on your own tracking or delivery, you... Looked good or they wont be delivered to the feed receiving the package was buyer says package not delivered mercari it gets marked a. Footage of the buyer says package not delivered mercari shortcuts will it be after the rating time limit?! For other sellers who have experienced similar situations they respond with a better experience ;. J to jump to the clerk claim or update from USPS, the seller is out. Really despise scammers so I prefer to be actually delivered today and will update in..