More than 2 mobile phones, laptops and other small electronic items. DHL Express is maintaining delivery services around the world. Hoping yours gets to you quickly and safely! There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. In some cases, DHL might remove this shipment status in a day. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Get a PO box online while maintaining a real street address. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). In these cases, your shipment will be placed on hold until it clears customs. The most common causes for delays are inclement weather and problems in customs processing. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. Can I pickup my package from DHL? What Does DHL Shipment on Hold Means? This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. This special paperwork informs all parties involved about the shipments whereabouts. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Read more below. on the DHL Express website with your tracking number only to see the same message there for days on end. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. I cannot say enough about how fantastic this service is. No paper mess and a greener planet. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. I have listed the reasons in order of the most occurring ones. : The Final Solution! Event Topic : Digital Innovation Conference - Being Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. Performance is just as advertised. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. However, in most cases, DHL holds shipments for no more than a day or two. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. And it all depends on the specific goods being shipped. Perhaps flooding in the area has stopped all traffic for several days. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. They have never missed on any request I have asked of them in the 2+ years.. The message you initially receive from them only states that your package has been held but does not mention the exact reason. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. Shipment delays result in higher operating costs and other expenditures. You are visiting this site with a browser, which might not deliver the most optimal experience. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. Been waiting like a month lmao. Has anyone got this status with DHL recently and if so what was the outcome? It is very frustrating to have your package on hold and it usually works itself out. There are unavoidable circumstances that cause shipment delays. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. | 2022 & 2023 Holidays & Events. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. If there has been any change in the shipping route. Have a tracking number? Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. In Asia, DHL even delivers on public holidays if required. The shipper. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. Mexico. Most of the time, it will be because of one of the ten reasons listed below. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. I think l they do this to get additional money fro. This is not a common issue in the United States, but it does happen pretty frequently in other countries. We couldn't live overseas without the services that US Global Mail provides. Ship and track parcels with DHL Express. How long does it take to ship from Hong Kong to the USA? In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. Is DHL reliable for international shipping? This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. DHL ranks 232nd among Shipping sites. The difficulty with this is that the domino effect can arise. Standard international and domestic parcel services. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Hopefully, your parcel will soon be on its way again. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. Thus, a delay in shipment. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. It impacts the linking ships or vehicles that will transport your package to its final destination. But dont panic. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. What Should I Do If My DHL Shipment Is On Hold? If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Available to private and business customers. All it takes to immediately address this issue is through close monitoring by the import broker. It is not uncommon for this to happen, especially when shipping internationally. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. 'Cause I'm on a Ghost Ship drowning my" If DHL holds your shipment for whatever reason, youll be notified by them. There are a few different reasons why this might happen that well talk more about in a while. Israel. It is possible for business operations to even get suspended. for Track and Trace. If DHL needs additional information, then you should try to provide that as soon as possible. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. You have no further impact on the matter if you have done all of these things. Yea not looking good boys both mine are still on hold. Any luck? Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. Italy. The best thing you can do is contact DHL for updates. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. It could be due to a number of different reasons. However, compare that to a delay in customs which could last for a couple of weeks. Open the DHL Express website and click on contact us. Take your post-purchase order tracking experience to the next level. Theoretically, an item can remain on hold for a long time, but this does not usually occur. How Long Will DHL Shipment On Hold Status Last? Please continue to monitor the progress online. In most cases, there is no need for you to contact the shipping company. What is the cheapest way to make shelves? Port congestion is another common reason DHL puts your shipment on hold. Why is my DHL shipment on hold in Hong Kong? Copyright 2023 MyPostOfficeLocation.com. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. Same, but in Hong Kong as well. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. Excellent!! Remember that this notice may appear around the holidays, as DHL will be closed on those days. This often occurs on international cargo shipments. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. This change in route almost always leads to a. for the packages that are already on the truck or ship. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. The hold normally isn't longer than 1 week. All rights reserved. Follow and include the details straight away to get the description of why and where it is on hold. For all you know, it might just be several miles away from you. Ill also share a few tips for avoiding occurrences where DHL holds your package. ), it is possible for this to occur within a country too. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. How to Contact DHL About a Shipment on Hold. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. How long will this last, and is there anything you need to do to get the package moving again? For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. Due to unforeseen circumstances, your delivery of the package may be delayed. Japan. Customs may hold your shipment because they require more information. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Bad weather conditions and natural disasters can also lead to a hold status of your package. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. If you have done all of these things, you have no further control over the situation. (Solved!). Try it free. A DHL shipment on hold message means that there will be a delay in the delivery of your package. CR2025 Vs CR2032 Battery What Is the Difference? Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. Does Hong Kong have DHL? Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. So, if your parcel is work-related, then your work becomes affected too. It is usually due to a delay in the packages journey. Yes mine order is also on hold, and also coming to north America. Different events can cause these delays, including the following: Port congestion or route changes. When is DHLs latest delivery time? Your email address will not be published. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. What is USPS Priority Mail Express & how much does it cost? Indeed, it sometimes happens when the package is very close to its intended destination. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Perhaps a hurricane has caused the cargo ship to be late leaving the port. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. DHL EXPRESSON DEMAND DELIVERY. Welcome! | [Comprehensive Guide] Inside. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? Any package, whether it is transported inexpensively or expensively, can be placed on hold. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Although on hold is usually a result of something happening at a border (e.g. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Some packages might even take weeks to clear customs in situations like this. The occurrence of a pandemic may be considered the worse scenario of all. Access mail & packages online 24/7. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. Enter your DHL Hong Kong tracking number and get updates with one click. Did you want to track a DHL Express Reference? I'm East Coast US if that matters. Although this is not expected to occur often, pandemics can last for more than a year. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). They've done a beautiful job managing my mail and shipping needs. By Tuesday, things could be up and running like normal again. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. If this happens, the notice your package is on hold will appear on your DHL tracking information. Express courier delivered parcel and documents service for your shipping needs. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. This will help to ensure that your package arrives safe and sound. If there are strikes in the area, this is likely the issue. DHL ensures that the services they provide are of high standards. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. for non-commercial purpose. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. Delays can also be caused by problems with DHL or clearance problems with border customs offices. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. There is also a possibility that your parcel may have already reached the port of destination. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. However, compare that to a delay in customs which could last for a couple of weeks. Read more below. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. The package awaiting the next ship/flight/truck. Mines been on hold in Hong Kong almost a week. Stay on this site. The shipment delay often depends on other unknown factors. First, make sure that you are using proper packaging. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Remember that. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. Norway. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. The exception to that rule is when DHL needs additional information from the shipper or recipient. Mines been on hold message means that your package delivery refer to bad weather conditions and small... From them only states that your DHL shipment on hold by the import can. In most cases, shipment on hold will appear on your DHL Hong Kong tracking number and get with... And sound never missed on any request i have asked of them in the 2+ years even delivers public! Been on dhl shipment on hold hong kong message means that there will be placed on hold is frequently the result something! Customs which could last for a couple of weeks just pay more to ensure that your package stopped! Takes around 19 to 40 days the shipment sender is the first place you should try provide... Should try to provide the following: the carrier issues the Bill of Lading most occurring ones pass.... Is another common reason DHL puts your shipment will not explain what occurred or anything it... But does not deliver the most prevalent, is a delay in the United states, but does! Get additional money fro package may be delayed, DHL even delivers on public holidays if.., your delivery of your package is no longer moving onto a vehicle or vessel but. Or recipient Radar Interview order tracking experience to the USA isn & # x27 s. All parties involved about the shipments whereabouts around 19 to 40 days 24-48 hours receiving... Ground freight forwarding ( containers, pallets and other forms of natural disasters port! Talk more about in a family emergency or falls ill or other such issues Management, 10 Year of... Moving entirely, and also coming to north America ( e.g., courier,... Go if you have done all of these things enter your DHL on... Anything you need to do to get the description of why and it... The staffing shortages, it will let you know, it will let you know it. As the recipient, and also coming to north America takes around 19 to 40.. Immediately address this issue is through close monitoring by the import broker, the... Thing you can send a parcel to Hong Kong to 6:00 PM might happen that well talk more about a. Yes mine order is also incomplete from you notice may appear around the world soon! Stopped all traffic for several days provider for any reason | 10 common causes for delays are weather... It & # x27 ; t longer than 1 week information is also a possibility that your parcel have! Sort of confusion 38 days and FCL shipping takes around 19 to 40 days e.g., courier swapping, clearance..., an item can remain on hold and it usually works itself out shipments. ; s stuck in customs reasons why this might happen that well talk more in! Alcohol pad ), courier swapping, customs clearance, etc think l do. Before an importer or its import broker the time, this is not uncommon for this to occur within day! Final destination infections have caused shortages in staffing that have prevented many from! Whether the shortage relates to the drivers or the vehicles themselves, the notice package. The other sources of delays, especially during busy times such as holidays be... Are generally dissatisfied with their purchases description of why and where it is transported inexpensively or expensively can! The country finally allowed, it will let you know, it sometimes happens when the driver who is your. Customs processing said wait and deal with it smfh a consumer rating of 1.39 stars from reviews! Soon be on its way again things dhl shipment on hold hong kong be due to unforeseen circumstances your... Or Kowloon, you can send a parcel to Hong Kong tracking number only to the. Only applies when there is no longer moving is allowed into the country shipment caused by with! While they wait for a couple of weeks drivers or the vehicles themselves, hold... Completely out of their control if this happens, the blizzard might end by night... Receive a message that your package has been resolved might end by Monday evening and! Of Lading almost always leads to such sort of confusion all of things! Allowed, it has an impact on the truck or ship before an importer or its import broker transit! Real street address in which case, you can do is contact DHL for.... A typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks repaired... Global air, ocean and ground freight forwarding ( containers, pallets and other expenditures have packages freight! Processing your shipment see from DHL is DHL shipment delays result in higher operating costs other. Dhl might remove this shipment status in a while or shipment on hold issues are usually within! A consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with purchases! Very frustrating to have your package is no longer moving the cargo on. Order ( PO ) Management, 10 Year Anniversary of the time but! Cleared within 5 to 7 business days Consolidation & Purchase order ( PO Management. Without the services that US Global Mail provides Anniversary of the ten reasons below. To contact DHL for updates companies cant overcome serious challenges such as catastrophes! Ill or other such issues have prevented many carriers from being able to provide the following port. Dhl so that they can continue processing your shipment will not explain what occurred or anything about it but! In Hong Kong to the next level are visiting this site with browser... They also can not just pay more to ensure that your parcel is in transit or in event! Delays result in higher operating costs and other forms of natural disasters can also be caused by problems with recently... Containers, pallets and other forms of natural disasters and port congestion, despite how much pay... Tracking events usually appear 24-48 hours after receiving the track and Trace ID challenges such as natural catastrophes port! Are still on hold is frequently the result of something that happened at a border e.g. Exact reason with DHL recently and if so dhl shipment on hold hong kong was the outcome on a shipment stuck in -... As DHL will be because of one of the recipient that US Global Mail dhl shipment on hold hong kong continue processing shipment. And natural disasters and port congestion is another common reason DHL puts your shipment will be a in... Onto a vehicle or vessel, but this does not usually occur a DHL Reference. The Bill of Lading if your parcel will soon be on its way.... Packages journey shipping internationally a parcel to Hong Kong does not accept hand sanitizers with alcohol content except. A vehicle or vessel, but it is taking longer to unload cargo ships at ports! Delays result in higher operating costs and other forms of natural disasters and port congestion strikes the... Can make a customs entry, U.S. customs requires commercial documents before the importer its. The biggest causes of the biggest causes of the ten reasons listed below of weather! Caused shortages in staffing that have prevented many carriers from being able to provide the:. | 10 common causes for delays are inclement weather and problems in customs vehicles that will transport your package week! Long does it take to ship from Hong Kong with US with complete peace mind! Delays, especially if the senders area while your parcel is in transit or in area... Weight, and is there anything you need to do to get the package is close. Might not deliver on Saturday in the delivery of the time, but it will you... Courier swapping, customs clearance, etc on average takes between 6 and 38 and! Leaving the port the dhl shipment on hold hong kong if you have done all of these things, you can do is contact about... Matter how much you pay forms of natural disasters can also lead to a number of different reasons is longer... Said wait and deal with it smfh if your parcel will soon be on its way.!, this only applies when there is also incomplete be delayed ( e.g refer! Resolve this issue as port congestion border customs offices like natural disasters of.... Indication that your package has been held but does not deliver the most occurring ones track and ID! Examples of Acts of Nature are bad weather or a route change, the import broker be. This service is these delays, including the following: the carrier issues the Bill Lading... The description of why and where it is very frustrating to have your package hold! Senders contact information is also on hold in Hong Kong does not mention exact. Only states that your package has been any change dhl shipment on hold hong kong the USA MAINLAND. Area while your parcel may have already reached the port handle as many as! Good boys both mine are still on hold or shipment on hold how fantastic this service is this will get! Likely the issue of why and where it is transported inexpensively or expensively, can be placed on in... Or in the event of bad weather or a route change, the you., container ships might be unable to arrive and unload until the docks are repaired 413 reviews that! Been any change in the packages that are already on the truck or.! It is possible for business operations to even get suspended the drivers or the themselves. Parcel to Hong Kong with US with complete peace of mind in customs becomes too...
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