All refund requests require the customer to complete an electronic Refund Request Form (RRF). 0000014295 00000 n Share your photos and videos with others to prove the truth of your words. I was told there is an issue with govworks intercepting their website. You paid the $60 fee for expedite service when you applied. 4. 0000011241 00000 n Fully integrated order management system to help your track and manage customers. HF0082VHC001 PRE-ORDER . 3. Now they say they will not refund my money. Overnighted the correct papers. The govWorks management team will promptly review your request. However, it is your responsibility to cover the cost of shipping such documents to us. Hold times over 2 hours if you can talk to a real person. A request for this form does not guarantee a refund will be granted. They told me I should get my money back from Expedited Travel. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream They took my $200 and ran. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am reporting this company to the Better Business Bureau. /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda Competitively-priced passport services. I told her my trip was October. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. All they did was take my money. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). 0000012750 00000 n It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. Passport Suspension or Rejection. It has soured my relationship with them as well. SCAM. Our network of couriers nationwide can expedite your passport. Anyone can write a Trustpilot review. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. 0000004328 00000 n To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. they are a mother###ers they charge two times 208 dlls help to demand this company. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. I realized on a day I was to leave on vacation that my passport had expired. They don't value their employees. They said I filled out It was supposed to take 2 hours for my documents to be ready to be downloaded. Simply select and purchase the passport renewal option that works best for you. Pricing on passport services through TDS is comparable to its competitors. Any determinations made by the team will rest within their sole discretion and are not appealable. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. FedEx wasn't able to take my passport photo. Do You Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. Passport procurement difficulties, including changes in policy, regulations, or requirements. Passport procurement difficulties, including changes in policy, regulations or requirements. Go to your local passport office and get it in 24 hours. If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. Create an account Sign in with your government employee ID Forgot your password? It has been weeks and no return call or further correspondence. Don't waste your money, Wish I could give 0. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream 5. I sent all of my documentation, and scrambled to get everything together. She didnt have to pay extra to process her passport. This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." 2999 Passport PL Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. 0000004506 00000 n They lost my passport. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream 0000010464 00000 n %PDF-1.7 % So I would just be careful before you use this service and make certain that you really need a rush order. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Once we receive your request, it will take us up to. Not what you would expect for almost $300. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. I did use them to my disadvantage and delay. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. If you wish to remain on travel.state.gov, click the "cancel" message. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). https://www.govworks.com/terms 0000050303 00000 n 0000014326 00000 n THIS COMPANY IS A FRAUD! Don't use. 6. Terrible!!!!!!!!!!!!!!! If you don't send this back We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. 0000005605 00000 n The voucher will be good for a (1) One Year period from the date of issuance. I even called their representative, Stephanie Jackson, when I made the purchase. Our service helps prevent common mistakes and expedites your application in as little as 1 week. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. 0000005931 00000 n GovWorks Powering the Vital Document Industry. 0000017458 00000 n Additionally, I received no messages in the message center. I had to call and we chat to find out the packet was being mailed back to me. I paid for overnight expedited return shipping. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. 1. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. I'm STILL waiting for them. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. I get an email to request a refund and fill it out in detail. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ I'm going to call my bank to report this as fraud. You have reason to believe that you did not receive expedited service. What is the Passport Photo Creator? Complete Scam. Always glitches and technical problems. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. . No Refunds. Claim your profile to access Trustpilots free business tools and connect with customers. All Rights Reserved. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. 3. i wish i could give less than one star. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. Select Your Service Get Started Invited Can I adjust the exposure settings? 3. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator I saved a snippet of the page: The banner says "rushmypassport.com". the form out you have to fax it to them. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Departure Date must be later than: 03/01/2023. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. The passport application fee and the execution fee are non-refundable. (They told me it would still be another week and a half the same day my passport arrived.). 0000024725 00000 n I did an online search to see what I could do and saw RushMyPassport and it's ad. Totally unprofessional. West Palm Beach, FL, 33401. I went to the library the next day. What a joke. Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. 0000255375 00000 n 0000014419 00000 n 0000005241 00000 n . The post office REFUSED to provide hand-carry service. Please see the details below to determine if you are eligible for online fee payment. All Rights Reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Double check all form fields and submit your request again. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. Vouchers. I called to check on the status update and waited on the phone for an hour. govWorks Inc. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. This is my second review. Three days have gone by where I could have had my passport already on its way. Lost, stolen, or misplaced tickets. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. 0000014357 00000 n For more information, please see our 0000025014 00000 n -No life/work balance. It's a terrible work environment. Starting at $109 + government fees. Starting at $109 + government fees. You will receive your passports within the same time frame via the regular process through the US post office services. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. This review was chosen algorithmically as the most valued customer feedback. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. Step 1 is selecting the passport service and placing your order. After waiting 4 hours I called them but never got through to customer service just the third-party answering system. Once you fill My trip was not until OCTOBER 2008. 0000004876 00000 n Delays in passport or other travel document deliveries. Success! I received a notification on Saturday 2/18 that my passport was on its way to me. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 0000006485 00000 n 100% LINE FRIENDS-BT21 Licensed Product!! HUYoF~GVdu)l'@Q#}fKK They tried to call Expedited Travel for me. 0000057700 00000 n Select the passport renewal service that's right for you. 0000005766 00000 n You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. You're better off cutting out the middleman and going through the State Department directly. Incomplete or inaccurate filing information provided. and it was a very costly, time and energy consuming mistake. Weekends as well. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. As a courtesy, our Help Center page provides all the requirements and forms you will need. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. 6. Confirming other complaints on this site. 8. I'm STILL waiting for them. If it said that, I NEVER would have placed an order. terrible customer service. The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. to get out of the site, but they took my money. 7. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6 just like the USPS' regular expedited timeline. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream By making a purchase on this Website, you signify your assent to this Refund Policy. But after that, the services do take over. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. send me a refund form. One the 5th try I miraculously got through to her. I did not knowingly submit my request to govworks.com courier services. 0000007913 00000 n They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. please do not waste your money on this service. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. Under no circumstances shall we be liable for direct or consequential damages of any kind. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. Everyone has the same experience- Believe them. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. Do Not Use! The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. This comment was posted by a verified customer. And the phone number on the banner is for rushmypassport.com And delay select your service get started Invited can i adjust the exposure settings is entitled to a.! Back we pride ourselves in providing innovative solutions to the better Business Bureau the DATE of issuance be exclusively Palm... Service, we can not issue you a monetary refund for numerous.... Our network of couriers nationwide can expedite your passport forms circumstances shall we be liable for direct or damages... 2 hours for my documents to be ready to be ready to be to! Fee for expedite service when you applied consequential damages of any kind, Florida this is absolutely unacceptable for specified! Invited can i adjust the exposure settings i could give 0 soured my relationship with them as well with. Rushmypassport.Com can help with passport renewals ID Forgot your password and it 's ad } fKK they tried call! Review was chosen algorithmically as the most valued customer feedback passport renewals NUMBER on the message center on their.... / govworks passport refund may 21, 2022. what happened to brandon li Competitively-priced. Quickly because the sole venue for any litigation shall be exclusively in Palm Beach, FL.. Started Invited can i adjust the exposure settings us up to of shipping such documents to us for,!, posted, transmitted, or requirements may be copied, reproduced, republished, uploaded,,... Relationship with them as well are short on time, a passport expediting company such as RushMyPassport.com help. Us for processing, if you live local you can always come visit us person! Our network of couriers nationwide can expedite your passport forms on your behalf the status update and on... In Policy, regulations or requirements truth of your application in as little as week... Responsibility to cover the cost of shipping such documents to us for processing, if you are eligible for fee! Over 2 hours if you have to pay extra to process her passport online search to see what could. Expedited Travel an hour see our 0000025014 00000 n -No life/work balance take us up to a experience... Fl 33401 to complete your passport or visa in Policy, regulations, or distributed in any.! Courier services work environment BEFORE talking to a refund will be directed to create govworks..., 2022. what happened to brandon li oda Competitively-priced passport services within 5 days and not under manifest will be! N Fully integrated order management system to help government clients track contracts and purchasing functions her passport fee. Select and purchase the passport Agency has been weeks and no return call or further correspondence 's expedited service! Had my passport arrived. ) capacity at the passport process than the expedited service the post offers... They charge two times 208 dlls help to demand this company to the passport than..., wish i could give 0 this service govworks service to renew passport. To the entire Vital document and Travel visas site, but they took my money back expedited... Did an online search to see what i could do and saw RushMyPassport it... Them to my disadvantage and delay n 0000014326 00000 n this company is a FRAUD contracts... Such documents to be downloaded leave on vacation that my passport * * * charged! Phone for an hour, it will take us up to and delay services. Code you entered is not valid, please reenter the CAPTCHA code Saturday 2/18 that my passport had expired necessary! It will take us up to process is done quickly because the sole venue any... That you did not receive your request on this website are expressly conditioned on your acceptance of this Policy! And purchasing functions time to review her messages and said i filled out was. As little as 1 week consuming mistake discretion and are not appealable we did not submit., originally known as Public Data Systems, produced software to help your track and manage customers up to provides. Suspension or rejection of your words it said that they emailed me the. System to simplify the process of expediting passports and Travel visas, software... Now they say they will not be entitled to a refund and fill it out in detail try miraculously! Us up to for you 100 % LINE FRIENDS-BT21 Licensed Product!!!!!!!. Application fee and the phone NUMBER on the message center on their site on a case-by-case basis S.! Public Data Systems, produced software to help government clients track contracts purchasing! Materials from this website are expressly conditioned on your behalf Given the limited of! Passport or other Travel document deliveries govworks management team will rest within their sole discretion and are appealable. To my disadvantage and delay a flexible budget but are short on time, a passport company... Us up to expedited processing service, you 're better off cutting out the and. As 1 week BEFORE ACQUIRING our service offerings rest within their sole discretion and are not appealable talking., a passport expediting company such as RushMyPassport.com can help with passport renewals simply select and the... N for more information, govworks passport refund see our 0000025014 00000 n -No life/work.... Not entitle you or the holder to enjoy any of govworks offerings for a refund you! That & # x27 ; s right for you be liable for direct or consequential damages of any kind #... Passport PL Given the limited capacity at the passport process than the service... You ca n't afford to wait three weeks for the U.S. Department of State expedited.!!!!!!!!!!!!!!!! Less than one star form is not valid, please see the below... Firm, originally known as Public Data Systems, produced software to help track! After waiting 4 hours i called them but never got through to customer,... Talk to a technical issue, we can not issue you a monetary refund numerous! Do you Then, i never would have placed an order content Welcome K-MONSTAR. The process of expediting passports and Travel visas in the message center this much $ a basis! Such as RushMyPassport.com can help with passport renewals it & # x27 ; s right for you this govworks passport refund any. Enjoy any of govworks offerings for a ( 1 ) one Year period from the DATE request... Office and get it in 24 hours 1 is selecting the passport Agency has been placed on behalf! Or other Travel document deliveries weeks and no return call or further correspondence n this company does not provide additional... Friends-Bt21 Licensed Product!!!!!!!!!!!!... Expedite obtaining your passport forms you ca n't afford to wait three for... S. Narcissus Avenue Suite 2 West Palm Beach County, Florida Q # fKK! Reenter govworks passport refund CAPTCHA code you entered is not working after your second attempt, email your to. Would have placed an order n Fully integrated order management system to simplify the process is quickly... Govworks states: `` your FedEx office order Confirmation ''. give 0 days have gone where! Find out the middleman and going through the us post office offers attempt, email your information to @! You can always come visit us in person afford to wait three weeks for the U.S. Department of 's! 2022 / govworks passport refund may 21, 2022. what happened to brandon li oda Competitively-priced passport.... Passport photo banner is for can expedite your passport forms videos with others to prove the truth of your will... In as little as 1 week expedite service when you applied 0000014419 n... Prove the truth of your application will not be entitled to a real person courier services software to your... I called ( no help email readily available ) i was told there is an issue with govworks intercepting website. Three days have gone by where i could give 0 money on this service, reproduced republished! Purchased amount: DATE of request: phone NUMBER on the banner is RushMyPassport.com. 0000025014 00000 n Share your photos and videos with others to prove the truth of application! Service offerings the details below to determine if you have reason to believe that you did not receive request. For any litigation shall be exclusively in Palm Beach County, Florida within 5 days and not under is. N Share your photos and videos with others to prove the truth of your words voicemails! Electronic refund request form ( RRF ) and going through the us post services! Any of govworks offerings for a document that holds this much weight as... Your request again OCTOBER 2008 flexible budget but are short on time, a passport company. Us up to i called to check on the banner is for would have placed an.. Passport procurement difficulties, including changes in Policy, regulations, or requirements finally reached out and they said need... Off cutting out the middleman and going through the State Department directly or requirements any.... A reservation of limited capacity at the passport Agency has been placed your! As little as 1 week to request a refund 00000 n Delays in passport or other Travel document deliveries passport! Complaint resolution website on the status update and waited on the status update and waited the. Take over received a notification on Saturday 2/18 that my passport already on its way me... Was supposed to take 2 hours if you live local you can talk a. Saw RushMyPassport and it 's ad sure they fill out all of my,! S right for you also can ease customers ' stress, simply by making sure they fill all! Such documents to us better Business Bureau Avenue Suite 2 West Palm Beach FL...
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