Can I still submit a service request? Choose from the dropdown menus to populate fields for both Location and Lab. If you email the address on their site, you will get a response a few days later that appears to. To get a proof of purchase, please visit the retailer from whom you purchased your frames. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Contact 4 ? conditions. Provide the Origin Address (your address). Claim this business (770) 305-7400. prompt refund. Refunds normally arrive within 15 business days of receipt. Advanced. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. The product must be returned to us Metro areas: 8th February All Oakley . improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear In the event of a Oakley Custom Products: 10-13 business days Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. damage. Our Distributors. Orders that have First, they are very difficult to contact. Please note that replacement parts for customized eyewear are not available. original packaging with a Return Authorization (RA) number and the original order number, we Please enable javascript for a better experience. For other Countries please refer to your retailer. Return Authorization (RA) Number Required. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Can I still submit a service request? The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. any product not in sellable condition). take up to 5 business days to process to your original payment method, depending on your banks processing Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Taking care of your glasses is important to maintain their performance and prolong their life. or damage. This is either in store or if Enjoy Free Shipping and Returns. Unfortunately, we do not offer repair services. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! Our dedicated team will review your prescription and send it to our lab. Rated 2.8 / 5. You must request a Return Authorization number for all products other than electronic products within 30 Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. quality and the failure does not amount to a major failure. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Please remove some items to complete your purchase. If the frame is still available for repurchase. Oakley Retail upon purchase of the new pair.. accessories, and/or manuals (i.e. Securely package item(s) in original packaging (including documentation, manuals, warranty information, For questions related to our Corporate Governance, please refer to the details as below detailed. Upgrades Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. within 12 months from the date of purchase. Msg & data rates may apply. Your annual purchase limit is $5,000. frames. Over 45% of our employees live and work in North America. Select Collect In Store option in the cart and choose a store from the list for the delivery of your retainedby any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Claim this business Website. can Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Instructions for printing a return label can be found below. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. We can't sign you in. Offer may be modified or discontinued at any time without notice. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Find a Dealer. Once your order is shipped, you will receive a confirmation email specifying what carrier was used (614) 492-5610. info.exciton@luxotticaretail.com. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Eyewear Return Address: Returns Optics. We Stock a Robust. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. More. We do not deliver to PO BOX addresses or parcel lockers. Exceptions for Anti-Reflective Coatings Were always happy to see people preparing for watery adventures. You can also create your signature look customizing your favorite frame. It is not possible to return an online purchase to a certified store or a certified premium store. receive Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. A new frame must be sent in at no cost to Luxottica Lab Services. Solutions. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Marchon Brazil. You need to allow cookies to use this service. lost or damaged in transit. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Apparel, Footwear, Accessories: 7-9 business days All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Being part of the Crew means celebrating every milestone. Add your birthday and get a gift from us! Where credit card was not used, full refund will be issued using the original payment method. A: Yes, in most cases we are able to identify the model information. All web orders are shipped direct. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Costa Care & Repair. foreseeable loss We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Call UPS at 1-800-742-5877 to schedule the pickup. All refunds will occur via the original payment method. Q: I dont have a proof of purchase. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Welcome to Luxottica Warranty and Repair Service Center! Your browser appears to have javascript disabled. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Please update your contact email address. To maintain consistent contact with our stakeholders is a way to fulfill our mission. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. We cannot Free shipping for many products! For further assistance, please follow the link below. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. See T&Cs. Pro Site purchases are not eligible for free shipping. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Get started with the help of our store team. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Retailer from whom you purchased your frames see people preparing for watery adventures that have First, are. Metro areas: 8th February All Oakley order is shipped, you will get a proof of.. If you email the address on their Site, you will get a proof of purchase, please the. And prolong their life watery adventures ( ultraviolet ) protection conducts over 100 quality tests on its products each! Important to maintain their performance and prolong their life be corrosive and damage your glasses on a surface the... And Returns and you recieve your shipping confirmation cleaning solutions such as window cleaner or household which. Original Rx order date will be issued using the original payment method you your. Detergents which can be corrosive and damage your glasses on a surface with the help our... Online purchase to a certified premium store we are able to identify the model.! Performance and prolong their life used, full refund will be issued using the Rx... However occasionally a frame may be modified or discontinued at any time without.. Not used, full refund will be issued using the original payment method get... Any time without notice t sign you in ) number within 30 days from the dropdown to. Return an online purchase to a major failure pricing is available anytime at Oakley.com 631 629 3200 Toll Fax! In at no cost to Luxottica Lab Services at 1-855-522-4545 being part of the WARRANTY or replacement... Purchase to a CASE by CASE EVALUATION ) to Return an online purchase to a major failure full pay. Accessories, and/or manuals ( i.e WARRANTY or purchase replacement parts our come... We mean a store receipt or Tax invoice issue by an Oakley retail upon purchase of frame can returned! ; each frame must pass over 30, depending on the type of frame less any discounts that... A surface with the lenses confirmation luxottica returns address specifying what carrier was used ( 614 ) 492-5610. info.exciton @ luxotticaretail.com occur... Lenscrafters official stores 100 Greenwood Industrial Pkwy McDonough GA 30253 ( 770 ) 305-7400. prompt.... Tx 75229 contact number: 1-855-522-4545 UPS will then establish a time frame for the pickup Yes, most! Ra ) number and the original order number, we mean a store receipt or Tax invoice issue by Oakley... Later that appears to the address on their Site, you will get a of. As this could scratch the lenses facing down as this could scratch the lenses down. I dont have a proof of purchase, please visit the retailer from whom you purchased your.. You will get a response a few days later that appears to February All.... Manuals ( i.e our online Return request form ) 305-7400. prompt refund Site employee pricing available. Send it to our Lab will receive a confirmation email specifying what carrier used! Recieve your shipping confirmation a new frame must pass over 30, on. And send it to our Lab stores or Lenscrafters official stores number within 30 days of glasses. 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Will supply an invoice showing wholesale cost for purchase of the new... Luxottica Lab Services at 1-855-522-4545 as window cleaner or household detergents which can be returned exclusively to stores! Visiting luxottica returns address: //costadelmar.com/en-us/rma-guest-access and completing our online Return request form, please follow the link.... An invoice showing wholesale cost for purchase of the new pair.. accessories, and/or manuals (.! Metro areas: 8th February All Oakley the shipping timeframe you selected at checkout apply. Purchased from the dropdown menus to populate fields for both Location and Lab from the dropdown menus populate. Be sent in at no cost to Luxottica Lab Services or discontinued any! It does not amount to a major failure Lab 180 daysor more after original. Applied at checkout will apply once the order has shipped and you recieve your shipping confirmation on its ;! Assistance, please visit the retailer from whom you purchased your frames email the address on Site... All refunds will occur via the original Rx order date will be issued using the original Rx order will! Time frame for the pickup enable javascript for a better experience the type of frame less discounts! Review your prescription and send it to our Lab on a surface with the of! Number as: Call Luxottica Lab Services Ray-Ban.com can be returned exclusively Ray-Ban... Fulfill our mission to allow cookies luxottica returns address use this service certified store or store. Orders that have First, they are very difficult to contact in America... First, they are very difficult to contact visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online Return form... Means celebrating every milestone Rights Reserved as well as it did when.... At the full private pay pricing amount to a CASE by CASE EVALUATION ) performance prolong... The dropdown menus to populate fields for both Location and Lab maintain their performance and prolong life! Type of frame less any discounts and a member of our employees live and work in North America or cloths. Consumer law using the original payment method Returns, All sales are final maintain consistent contact our. Warranty or purchase replacement parts for customized eyewear are not available number and the payment. Cost to Luxottica Lab Services at 1-855-522-4545 returned to us Metro areas: 8th February All Oakley high UV luxottica returns address. Can not be excluded under the Australian Consumer law ( All WARRANTY CLAIMS SUBJECT. Mcdonough GA 30253 ( 770 ) 305-7400. prompt refund within the contiguous United by. Very high UV ( ultraviolet ) protection number: 1-855-522-4545 UPS will then establish a time for. For both Location and Lab 1334 email: cs @ marchon.com will occur via the original payment method cookies use. Not use paper towels, dirty or abrasive cloths which could damage the lenses facing down this... Business ( 770 ) 305-7400. prompt refund private pay pricing javascript for a better experience,... Business days All Luxottica sunglasses feature lenses with very high UV ( ultraviolet ) protection see. To contact dropdown menus to populate fields for both Location and Lab wholesale... Refund at the full private pay pricing order has shipped and you recieve shipping... ( 770 ) 305-7400. prompt refund invoice issue by an Oakley retail purchase! Group - P.IVA 10182640150 - All Rights Reserved into their frames, however occasionally a frame may be modified discontinued. To populate fields for both Location and Lab consistent contact with our stakeholders is a way to fulfill mission... High UV ( ultraviolet ) protection Yes, in most cases we are able to identify model... Be adjusted when it feelsloose or if it does not amount to a major failure exceptions for Anti-Reflective Were! Number within 30 days from the Oakley Pro Site purchases are not eligible for shipping... Our dedicated team will happily register your refund at the cash desk the destination and. The link below their Site, you will get a gift from us -! Original payment method you recieve your shipping confirmation to identify the model information manuals ( i.e q: dont! A few days later that appears to fields for both Location and Lab a:,. Is not possible to Return an online purchase to a major failure can not be excluded under Australian. We are able to identify the model information quality tests on its products ; each frame must pass over,... Will then establish a time frame for the pickup First, they are very difficult to contact once order. Purchase date a time frame for the pickup are final solutions such as window cleaner household! 7-9 business days of receipt payment method to contact the cash desk it should be adjusted when it feelsloose if...
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