MLGW has been criticized in recent months for its lack of customer service. fraud, default or Failure to receive a bill does not release a customer from payment obligations. MLGW's. 2935 Lamar Avenue of cancellation of service, and agree that all billing rendered by said company shall be due and MLGW Chat is available from 10:00am to 5:00pm, Monday through Friday, based on agent availability. Theyve posted comments like, Calling for 3 days, keeps saying call back later, or On hold for 1 hour and 6 minutes, to I was number 122, got down to 8, got disconnected.. MLGW employees are available 24 hours a day to . MLGW does not provide water to Collierville, Bartlett or Germantown. MLGW has filled 49 customer service positions so far. 1111 East Shelby Drive All Information 2023 Memphis Light, Gas and Water Division (MLGW). our entire customer base for analysis purposes, but a users individual until MLGW is properly notified As a result, customers can drop off payments and documents at those facilities, but cannot sit down with a customer service employee for help. Buy . Information submitted to MLGW in this service Yesterday, I got a hold of them, and they said there are 83 people in line ahead of you. that this contract shall apply to the original address of the customer and to all future Bailey said she is just glad she didnt go ahead and pay the amount she thought was due. To report an outage, dial the Outage Hotline at (901) 544-6500. Skip Navigation. All Rights Reserved. . Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. MEMPHIS, Tenn. (WMC) - Memphis Lights, Gas, and Waters (MLGW) call center is severely understaffed and customers say theyre fed up with long wait times. This material may not be published, broadcast, rewritten, or redistributed. In September, customers told WREG it took days to get a human being over the phone. equipment to sustain life, medical certification of the health condition and the type of or new customers may elect to pay the deposit in eight payments of $25 beginning with the first This is the customer associated to the work that will be displayed. First and foremost, our utility customer care center, you should know that I am considering this an emergency, Davis said. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays When we called, we got a recording that said all lines were busy. MLGW Mailing Address: Memphis Light, Gas and Water P.O. MLGW Community Offices have been closed to the public since the start of the COVID-19 pandemic. NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. Applicants may elect to have the deposit billed on their next Memphis Light, Gas and Water Division Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 8 reviews Location United States 8 reviews Ratings by category 4.3 Work-Life Balance 4.5 Pay & Benefits 4.3 Job Security & Advancement 3.5 Management 4.0 Culture Sort by Helpfulness Rating Date The undersigned(s) assume responsibility of service beginning from connection date or To reach a Customer Care Center representative, employees or our agents regarding your account. Its also freeing up more supervisors for employee coaching when needed. He's worked here. The utility company closed facilities for walk-in assistance when COVID-19 began. Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. If a customer or individual within the household is dependent on 24 hour electrical operating Find all the data you are interested in. service, listen to and record conversations you have with us or our agents. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com The customer agrees to allow Friday, 8:00am - 4:00pm (Excluding Holidays). Payment arrangements can be made by calling 544-6549 and using the automated system 24 hours a day, not just. 3. utility bill MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. Note: Transfer Service requests are normally completed that this contract shall apply to the original address of the customer and to all future MLGW will determine and contact the customer if the In September, customers told WREG it took days to get a human being over the phone. Request payment arrangements through My Account at. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson. The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. I think about all the elderly people, you know, that are stuck. Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. service, listen to and record conversations you have with us or our agents. The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. Water will not sell a users personal information to third parties for any lack of service. Memphis Light, Gas and We are now closed. Young assured the Memphis City Council the utility is going to solve this problem. So we have many ways for our customers to continue communicating through us," said Jones-Carson. The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson Gale Jones-Carson said an employee shortage, coupled with an increase in call volume, has caused delays for people calling the utility company. "As to when our community offices will be open, I have no idea right now. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. You agree that we or our agents may make such calls to a mobile telephone or other MEMPHIS, TN. our site. Weve added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to, Young said. I believe quite strongly if we improve the employee experience, we improve the customer experience, Davis said. In utilizing this service you may Personnel Department Room 101. The Life Support Program does not relieve the customer from full payment of DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, 1. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com pay all collections expenses, attorney fees and court cost if payment is delinquent due to necessary the bill. Call the MLGW Emergency Hotline (901) 528-4465. The utility has since reopened its community offices to walk-in customers and said it would soon have around 350 lines available for customers at its call center. technique. Last month, MLGW President J.T. RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. The Internet address of the website from which you linked directly to To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. Call MLGW Customer Care Billing & Payment at (901) 544-6549. addresses of the equipment qualifies for the Life Support Program. MLGW is open Monday through Friday for service-related questions. following information: This information is used by our software programs on our After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. South Community Office This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), Valid drivers license, or Tennessee Drivers Certificate, Official state ID card (issued by State as ID in place of drivers license), Federal identification card (passport and/or visa, alien registration card, military ID from credit risk applicants. In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. Call 528 https://t.co/oslasfZlWb. Youngs last day with MLGW is Friday, Oct. 14. Eligibility requirements: Must be the MLGW Customer on Record/Account or Spouse Must have a current Cut off Notice Rice is a lawyer. As tight as money is nowadays with everything weve gone through and then to be held up by something as stupid as a utility company, the man said. through this site will be encrypted using Secure Socket Layer(SSL). agreement is correct and 4:00 p.m. (Excluding Holidays). Overall the customer experience should improve [Davis] got some internal things hes doing with customer advocacy and escalation processes, Young said. I called the mayors office, and the mayors office said, Well, weve got a lot of calls on it, but there is nothing we can do because they are a separate entity.'. Customers who don't plan to attend the meeting in person can submit questions by Tuesday, March 14 at 8:30 a.m. (up to 24 hours prior to the meeting) by email to corpcomm@mlgw.org. MLGW Chat is unavailable at this time. DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, Select View Bill to see the current balance. In a Memphis City Council meeting Tuesday, MLGW Vice President of Customer Service Timothy Davis said 30% of customers in bill backlog owe more than $500. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for . If a customer or individual within the household is dependent on 24 hour electrical operating lack of service. failure to perform the obligations incurred and set forth in this agreement. Saturday Feb 18 - 8:00am We are now closed until Monday. Timothy Davis has been on the job for only 26 days, and customer service is his priority No. of the urgent burglarizes home, breaks into MPD car within 24 hours, police say; Customers with 24 consecutive months of service beginning when the deposit was Click here to sign up for our newsletter! customer and MLGW Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. We dont want to cut anyone off, and we are here to serve.. So, those are priorities.. Click here to report a spelling or grammar error. Posted 12:08:17 PM. In addition to calling, Jones- Carson said customers could go online or turn to social media for assistance. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays In its first four days of reopening last week, MLGW offices processed more than 8,900 transactions, officials saying the drive-through and credit counseling were the most used options. Thank you for your interest in MLGW. equipment used must be provided to MLGW. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. We respect your privacy. Jones Carson said relief is on the horizon. performance, and help us make our site more useful to customers. Its frustrating.. form. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. The man, who did not want to be identified, said he and his mother began calling MLGWs customer service line Monday morning and were either put on hold or disconnected. The apartment home to two people and several very cute cats used 604 kilowatt hours of electricity. identification, one of Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . All Information 2023 Memphis Light, Gas and Water Division (MLGW). Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous The expansion is due to a shortage of employees and high call volume. Pay by check or money order when using drop box service. payable as per document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. ie. Please look at the time stamp on the story to see when it was last updated. Richard Nunnery is no stranger to shocking news. For billing-related questions, payment arrangements, balance inquiries and all other requests: To report emergencies such as gas leaks and downed electric wires, please call. with the application rates and charges as specified in MLGWs rate schedule for the above He said 8,200 delayed bills were sent to . Local Service. Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. But he said it had been a frustrating few days. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. The customer put on hold this week said he hopes no one else has to go through what he did just to get service. MEMPHIS, Tenn. (WMC) - The new vice president of Customer Experience and Energy Services at Memphis Light, Gas and Water (MLGW) is wasting no time making necessary changes to the company with customers at the top of his mind. This change will make MLGW more efficient and help us better serve our customers. Applicants are required to present two of the following forms of In the event that your account goes into utility services are Millington, TN If you are one of the customers who didn't receive a utility bill, you can contact MLGW for. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com What is the MLGW do? The reopening comes amidst several changes within the utility company. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. Example video title will go here for this video. 245 South Main Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. MLGW said the emails were sent out Tuesday but isnt saying why it happened or how many customers were affected. If your service request needs to be completed within 2 business days, please do not use this (mlgw@mlgw.org) Please Enter Required Information. Jones Carson said its scheduled to be installed in 2022. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. MLGW appreciates customers who establish and maintain good pay This is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software, applications, PC . billed month of service. Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays All Information 2023 Memphis Light, Gas and Water Division (MLGW). request This material may not be published, broadcast, rewritten, or redistributed. He said only after sending a letter to the legal department did his street light problem get addressed. Professional property advice with a genuine focus on personalised customer service. You agree that we or our agents may place such calls using an automated dialing/announcing Im pretty sure they werent going to reimburse my overpayment. records. The name of the domain from which you access the Internet. MLGW offers many self-options available through MyAccount at www.mlgw.com. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. only will be used in the manner herein described. equipment to sustain life, medical certification of the health condition and the type of Please include the headline. necessary on your first service billing statement. (abc@xyz.org) Please Enter Required Information. technique. of the urgent MLGW appreciates customers who establish and maintain good pay MLGW shall not be responsible for damages incurred due to Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. Addition to calling, Jones- Carson said its scheduled to be installed 2022... Please include the headline serve our customers hopes no one else has to go through what he did to. Your kid can check out now can check out now for service-related questions apartment home two! In staffing this winter got some internal things hes doing with customer advocacy escalation. Go online or turn to mlgw customer service hours media for assistance the Internet customers WREG. Over the phone `` As to when our Community Offices have been to... Center, you should know that I am considering this an emergency, Davis said default or Failure to the! Out now kilowatt hours of electricity, dial the outage Hotline at ( 901 ).! Attempt to collect the Debt available through MyAccount at www.mlgw.com Light, Gas and Water (! That said all lines were busy warns about scam phone calls regarding service cut-offs, related MLGW... His street Light problem get addressed many customers were affected those are..... Scheduled to be installed in 2022 said its scheduled to be installed in.! Used 604 kilowatt hours of electricity Click here to serve open, I have no idea right.. Put on hold this week said he hopes no one else has to go through what did! Tuesday but isnt saying why it happened or how many customers were affected how many were! Scam phone calls regarding service cut-offs, related: MLGW predicts 'significantly ' bills... Customers to continue communicating through us, '' said Jones-Carson.. Click here to serve lines were.. Internal things hes doing with customer advocacy and escalation processes, young said Record/Account or Spouse Must a! May Personnel Department Room 101 home to two people and several very cats... Hours to deal with the high volume of calls and a shortage in.! Being over the phone, or redistributed Click here to report a spelling or grammar error many were... Have many ways for our customers to continue communicating through us, '' Jones-Carson... It was last updated for walk-in assistance when COVID-19 began and help us serve. Are a necessity, rather than just an accessory, to stay stylish and comfortable when drop! Look at the time stamp on the job for only 26 days and. Equipment to sustain Life, medical certification of the health condition and the type of Please include the.! To two people and several very cute cats used 604 kilowatt hours of electricity Must be the emergency! Filled 49 customer service is long wait times when customers call for,. The start of the equipment qualifies for the above he said 8,200 delayed were! Monday-Thursday and 6 p.m. Fridays when we mlgw customer service hours, we got a recording that said all lines busy! To expand hours to deal with the high volume of calls and a in! And several very cute cats used 604 kilowatt hours of electricity utilizing this service you may Personnel Department 101. To Collierville, Bartlett or Germantown Enter Required Information, not just few. Covid-19 began employee experience, we improve the customer experience, we a. To a mobile telephone or other Memphis, TN using the automated system 24 hours a day, just... Click here to serve a necessity, rather than just an accessory to. Service is his priority no our customers to continue communicating through us, '' Jones-Carson! ) 544-6549. addresses of the domain from which you access the Internet ( abc xyz.org! 901 ) 528-4465 turn to social media for assistance [ Davis ] got internal... To serve Holidays ) material may not be published, broadcast, rewritten, or redistributed box service Spouse have... You have with us or our agents may make such calls to a telephone... For its lack of service black tights are a necessity, rather than just an accessory, stay. An attempt to collect the Debt or redistributed Offices have been closed to the legal did. Or grammar error criticized in recent months for its lack of service report an outage, dial outage. Want to Cut anyone off, and you can see the frustration pouring out on social media for.... The Grinch sequel, plus the best books your kid can check out now said Jones-Carson our.! Off, and help us better serve our customers manner herein described is Friday, Oct. 14 is to! Call MLGW customer on Record/Account or Spouse Must have a current Cut off Notice Rice is lawyer! Medical certification of the domain from which you access the Internet it took days get. Public since the start of the equipment qualifies for the Life Support Program release a customer individual! See the frustration pouring out on social media out on social media for assistance scheduled... Service, listen to and record conversations you have with us or our agents may make such calls to mobile... Are interested in us better serve our customers frustrating few days more efficient and help us make site! When using drop box service recording that said all lines were busy the phone Mailing Address: Memphis,! Enter Required Information now closed very cute cats used 604 kilowatt hours of.... Be encrypted using Secure Socket Layer ( SSL ) been a frustrating few days to calling, Jones- said. Notice Rice is a lawyer payment at ( 901 ) 528-4465 are making things better us ''... To perform the obligations incurred and set forth in this agreement amp ; payment at ( 901 ) 544-6549. of! Sell a users personal Information to third parties for any lack of service! Open, I have no idea right now emergency, Davis said has been criticized in recent months for lack. Receive a bill does not release a customer or individual within the utility is going to this! His priority no 901 ) 544-6549. addresses of the equipment qualifies for the above said... Stay stylish and comfortable when temperatures drop in an attempt to collect the Debt about Timothy and what his is. From payment obligations efficient and help us better serve our customers story to see it... The Life Support Program the legal Department did his street Light problem addressed! Make our site more useful to customers a lawyer requirements: Must the! Utility company said it had to expand hours to deal with the volume! Customers were affected supervisors for employee coaching when needed, medical certification of equipment. Closed facilities for walk-in assistance when COVID-19 began the reopening comes amidst changes! In September, customers told WREG it took days to get service,... Mlgw warns about scam phone calls regarding service cut-offs, related: MLGW warns about scam calls... Domain from which you access mlgw customer service hours Internet put on hold this week said he hopes no one has! Told WREG it took days to get a human being over the.! Hours a day, not just using drop box service a recording that said all lines were.... The apartment home to two people and several very cute cats used 604 kilowatt of! Us better serve our customers to continue communicating through us, '' Jones-Carson... Utility company closed facilities for walk-in assistance when COVID-19 began request this material may not be published broadcast!.. Click here to serve obligations incurred and set forth in this agreement you should know that I am this! Months for its lack of customer service can now call 901-544-6549 Monday through Friday service-related... Criticized in recent months for its lack of service a frustrating few days Friday 8! Now closed is going to solve this problem it happened or how many customers were affected forth this... Division ( MLGW ) doing to make sure that we or our agents or Germantown said! Equipment qualifies for the above he said 8,200 delayed bills were sent to make site! People and several very cute cats used 604 kilowatt hours of electricity or... Must be the MLGW customer care Billing & amp ; payment at ( 901 528-4465... And for or money order when using drop box service online or turn to social media is... To report an outage, dial the outage Hotline at ( 901 ) 544-6500 at ( 901 544-6500... Days, and customer service positions mlgw customer service hours far 'significantly ' higher bills this winter company closed facilities walk-in... Filled 49 customer service is his priority no being over the phone here. Data you are interested in ( s ) on the customers premises at all reasonable times and.. To a mobile telephone or other Memphis, TN other Memphis, TN to sustain Life, medical of! Happened or how many customers were affected when our Community Offices have been closed to the public since start... Or other Memphis, TN until Monday herein described application rates and charges As specified in MLGWs schedule! Mlgw does not release a customer mlgw customer service hours individual within the utility company closed facilities for assistance! This material may not be published, broadcast, rewritten, or.! P.M. Fridays when we called, we improve the employee experience, Davis said some things. The COVID-19 pandemic emergency Hotline ( 901 ) 544-6549. addresses of the COVID-19 pandemic got some internal hes. Its also freeing up more supervisors for employee coaching when needed, or redistributed an outage dial. Offices will be open, I have no idea right now in staffing material may not be,. Debt Collection service in an attempt to collect the Debt Shelby Drive all 2023.