What's changing: No way to manually update that I can tell. Here's how to access LAN settings (IP address, Subnet mask, etc.) Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Have a phone you love? Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Please proceed at your own risk. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. Lets. Besides this they're also using cgnat or ipv6 and not giving ipv4. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM By enabling it, it gives you almost all the channel options for 5Ghz to choose from. The details: I still cannot update to the latest version. I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Is there a way to rectify the issues without new hardware? I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Removed myFiOS reference as it is not applicable for this device. Release date: 01/17/2023 Here's how to perform a signal test for your 5G Internet Gateway. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. Cookie Notice Due to inactivity, your session has expired. To check firmware version. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! WPA2 will now be the lowest Wi-Fi security setting / option available. Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. New comments cannot be posted and votes cannot be cast. Learn about set up, advanced feature use and navigation. Fecha de lanzamiento: 01.17.2023. $70 per month w/ AutoPay. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top Step 3: Remove the #1-size phillips-head screw located below the rubber pad. Here's how to restart your 5G Internet Gateway. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. Sign in to the Admin Web GUI. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Have a phone you love? *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . For more information, please see our Firmware updates Firmware updates are pushed out automatically when available. What's changing: This is happening on my iPhone and Mac using Safari and Edge. This content is for the Verizon Internet Gateway (ARC-XCI55AX). Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. Have a phone you love? Trying to Return Your WiFiBlast Range Extender? Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. If your Internet Gateway is having power issues, view this info. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway(LVSKIHP). Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Software Version: 3.1.1.28 Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. Do not restart the gateway when it's updating. For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. They can't be manually requested. New comments cannot be posted and votes cannot be cast. It features a . Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Modem/System recovery improvements to reduce recovery time for modem crash scenarios. and our Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). Improving signal quality has a huge impact on your data rates. Release date: 04/12/2022 Check the Software Updates page to see if your device's most recent software version is listed. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. Here's how to properly mount your 5G Internet Gateway on a window. Due to inactivity, your session has expired. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But I'm still stuck on firmware 2. Have a phone you love? Here's how to identify the LED light status indicators on your 5G Internet Gateway. Sometimes I can just wait a few minutes and it comes back online. Due to inactivity, your session will end in approximately 2 minutes. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to view the software version your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA)is running. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The gateway will automatically restart once the update is complete. Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. Due to inactivity, your session has expired. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). Multi-Carrier Cellular Distributed Antenna Systems (DAS). This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). Up to 1 Gbps. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Every time I run a software update through the admin portal I get the error "check for new update failed." Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. I noted they added "IP Passthrough" among alot of other "fixes". Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. The details: Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. on your Verizon Internet Gateway(ARC-XCI55AX). Since I didn't see a thread yet, post your experiences here. Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). When I go to the management interface and check for an update manually after about 30s it comes back with this error message. This online tool will help you identify and resolve problems with your device. Please sign in again to continue. The admin GUI will now leverage an https address. This User Guide can help you get the most out of your 5G Internet Gateway. Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. From the T-Mobile Internet App, select MORE > Gateway information. Extend your session by clicking OK below. Release date: 10/17/2022 The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Version 3.1.1.21 5G coverage continues to expand, its 5G Home router to configure Wi-Fi security settings ( IP,... 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