youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Recent version of Chrome, Firefox, Internet Explorer or Safari. You don't "own" your phone number so you mustn't give it away to anyone else. Enter your postcode into our free checker tool to compare local broadband deals. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Had no internet connection first thing this morning. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Currently my contract with EE Broadband ends in April. Hi Simon,Thank you for taking the time to leave us such a sparkling review. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Installing Techie was a really helpful, polite individual. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Installing Techie was a really helpful, polite individual. He fixed + ensured everything was completely tuned in + upto date. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. On a vaguely modern estate, it might require the cables to be run down existing ducts. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. All works great!!! We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Took advice of the techie for the cabling. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! e) if we have changed the way we manage our business. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. No other person shall have any rights to enforce any of its terms. The Engineer Jay was patient in waiting for me to arrive home from work. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. We really appreciate the time taken to write reviews as we understand how valuable your time is. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Installation: What do you get? After checking my Internet connection the next morning I had no Internet. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Great customer service is about people helping people. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. We order our comparison tables by price or feature and We may record calls (including marketing calls) to help us with training and to prevent identity fraud. YouFibre. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Lisa C Evans, Hi LisaThank you for your great review of Dustin! If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Had an issue due to an upgrade on the system. We'd like to hear from you. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. FTTP is completely separate from old copper cables. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Our support team are available 8am-8pm daily, either via live chat or phone. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. 2021 YouFibre Limited. 17.7 Porting Delays. 2023 Trustpilot, Inc. All rights reserved. It will at all times belong to us. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. 3d. We use cookies on this website. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Learn more about 1Gb broadband and who offers it. All Rights Reserved. YouFibre Limited Broadband service How long does installation take? For most of our customers, a dynamic IP is enough and no extras are required. First class customer care! 15.1 To a site outside our network. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. We might have to pay someone else in connection with your Number Porting. Have a great day! He was polite and courteous. She called back to check up and make sure it was still okay. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. 24 month minimum term. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Unsure which broadband services are available in your area? d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Do you agree with YouFibre's TrustScore? Thank you again for your kind review. It replaces any previous agreement or understanding between you and us about those Services. Thank you very much. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Our Policy applies to all calls you make using our telephone service. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. In these cases, were not responsible if we cant provide you with our Services. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. You must always try your best to reduce any losses, damages or costs you may incur. JavaScript is disabled. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. We call things they need to do the Activation Steps. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Thank you again for your lovely review of Dustin our Services changed the we. Cant provide you with our telephone service until the number Porting of your house your time is a splendid.! And no extras are required immediately got the answers I needed, the... 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