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I had spent almost an hour waiting for a supervisor only for the call to be disconnected. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Find low everyday prices and buy online for delivery or in-store pick-up Create an account to follow your favorite communities and start taking part in conversations. I am in a weird situation and looking for advice. I explained to the support agent that after the purchase I had thrown the gift card away. They assured me that all was good, that they would "reship" the tablet to me. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. 4.2K Posts. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. Press question mark to learn the rest of the keyboard shortcuts. Additional Order Pickup Options. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. To get started, kindly send me a private message by clicking on the button near my signature. Unfortunately I used my debit :(. Returns should be booked within 7 days from the date of delivery. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a It has been over 5 weeks and my package has not shippped back to me. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". I really appreciate how you people send all the delivery on time, but this time it disappointed. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. B&W PX Wireless . I may have accidently sent back the wrong the box. I am expecting the exact product in the exact color and size as well. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. I hope that I will get your help and cooperation on this matter. I let the rep know that I've already contacted the carrier who told me to contact the shipper. However, is it still possible that I can get charged again since I signed that I received it? Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. Packages are never delievered direclty to the units and . Now on the 3rd case. However, there was no guarantee I would get the item before Christmas. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. Not entirely sure but if I can't get a refund this really sucks. For more information, please see our I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). It's been over 1 hour and he just tries to convince me to call back later. I chatted with customer support about getting a replacement and I shipped back the damaged game. I chated with support. I'll be able to sleep tonight lol. it took over 2 weeks to arrive usps. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. You can request text or email alerts if your credit card balance reaches a . I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. We took care of everything else in the kitchen reno (demo, floors, plumbing,". Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. Looking forward to working with you on this. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. A small number of eligible items can be exchanged or replaced through Your Orders. Click on the option 'Order Status' at the top of your page. the return center got the item back and still hasnt processed it. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. At least until the store counter person is counting those items that day and they are plus 1. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. EDIT: An update for anyone who cares. Amazon.in - Buy Competition Success Review March 2023 . So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. 2. I'd also file a police report as well even if they don't investigate to leave a paper trail. I ordered a monitor on Bestbuy.com on 11/30/20. Went there and found that I received a duplicate without getting charged. I ordered two of these items. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. I an now out over $1,800 and don't have the laptop. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. You'll receive a delivery notice card telling you where and when you can pick up your order. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He said that someone must have accidentally delivered it to him. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. I don't understand why this is so difficult. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. I can't reach the product because it's very far away, so I can't return it. Zee Dee Touch. It's enough that Best Buy would have to earn me back as a customer now. 3. Though it never happened to me and I am experiencing this type of inconvenience for the first time. 2. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. 3. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. #14. On the 'Order Details' page, click on the option 'Track Package.'. Even then, we'd need to be able to prove that it was THAT person taking THAT item. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press question mark to learn the rest of the keyboard shortcuts. It said it could be within' two days as per usual. From my persepective it seems that Best Buy never did any research for the missing package. 1. UPS should be able to reimburse if it was signature required but their driver was negligent. Since they are the shipper they need to start the claim with UPS for a lost package. How to Change Shipping or Pickup . I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. Returning or Exchanging Gifts. 2. Lol seriously man? On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. Marketing | Branding | Blogging. Apple Pencil 2 - Best Buy Online Purchase No. Hopefully, you can see how wrong this experience is at so many levels. Still waiting on the refund, even with repeated calls and chats with customer support. You will be directed to the 'Package Tracking' page. Press question mark to learn the rest of the keyboard shortcuts. Cookie Notice Make sure you bring your receipt so you can get a full refund. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. and our I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. I personally would keep it, at least from Best Buy. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. I request you to please exchange it as it's a gift . Please just keep it. Ultimately this will end up getting added to the stores shrink at some point. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. Johanna M. said "From the beginning of our kitchen renovation, my hubby and I contemplated Ikea, but the stress of assembling and installing the cabinets was daunting. Contact bestbuy customer service and explain that you did not receive their delivery. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? Plus, keeping up with your people is virtually lag-free. Still no refund. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. Welcome to our Best Buy Community Forums! BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. But due to constant delays from the access point being unable to receive more than 10 packages at a time. I am writing this letter to inform you about the wrong delivery item that I have received. These Three Words Describe Me in The Best Way. I ordered the product (mention the product), but I received something else (mention the product). Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Will be waiting for your response and the right product. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Best Buy may or may not recoup that inventory. The item has been in your hands for 5 weeks. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. It saddens me to read about her experience. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. Apologies are no longer going to cut it. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. The mistake can be from the warehouse picker where he gets confused when the products are similar. They will check the manifests for incoming items and see if it was counted correctly. What can I do? I was furious. I ordered two s10 s like 6 months ago and they go lost. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . 04-19-2021 02:47 PM. I'm just told I have to contact FedEx. Theres no reason to do the right thing here lol. I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. Will they refund my order or send out replacements? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Online Deliveries and Returns. Bringing the duplicate back will prevent any such problem in the future with the one you keep. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. It was at this point I believed the package was misdelievered. 2018 Best Buy. Returns 155. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. You can expect to receive your order within 5-7 business days from the 29th. On January 5, I got an email saying that my return was received. Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. Hey how did you get your money back? Refunds will be processed once . even delivery went smoothly." read more. Various USB-C adapters - Best Buy Online Purchase No. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. 1. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. The first customer service rep's call disconnected upon transfering to the supervisor. I appreciate you taking the time to write us regarding your order. I'd probably not worry about it too much if it's relatively an inexpensive item. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. So, Best Buy delivered my item to a wrong address. Overview. Today I wake up to a notification saying it had been delivered! I recently sent a return through UPS. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . Please try again later. by They will search the store for it, then look at transactions. When will I get my refund? I had to wait 45 minutes for her to be able to contact FedEx. I was more than annoyed at this time, but again, decided to accept it. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. Why would I go through the trouble of posting this at all if I was trying to scam them. I immediately contacted BestBuy customer support. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. i get refunds through paypal all the time stop talking bullshit idiot. Please help me get my money back. The 3rd party tells you to contact the delivery service. So, Best Buy delivered my item to a wrong address. Though it is very dissatisfying for me, I expect it to be sorted out soon. about $64.00 off retail. Nobody as of yet has offered to lift one finger to help me. They wont ask you about it. All rights reserved. Checked there and no luck. Jun 29, 2018. Hopefully I'll be able to get a refund. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. So kindly solve the matter and end the right product soon. This is very ridiculous. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. every time i go in here, my techy-self comes out, along with my credit card. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. Fast forward to today. I have had this happen with both UPS, Amazon Flex, and USPS. Best of luck man. I'm really desperate right now. So goodbye to package return . I still fail to see how this is REMOTELY legal, though. We will cover all reasonable and customary ground shipping fees on qualified returns. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. I'll be honest, you're plenty aware of what the right answer is here. I feel like I don't have to stress about it now. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. So kindly check your services as it is about your reputation as well. So I hope you understand the situation as it is her birthday gift. I called Best Buy customer service to have the order rerouted to my home. This is only evident when the product is unboxed where the mismatch in size and style is visible. 2018 Best Buy. You can ask the customer to return the item, but he has no legal obligation to do so. $1200 right out the window. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. So goodbye to package return policy. Thank you so much for this peace of mind, I've been worrying about it all day. The merchant cannot blame the shipper. Sign in to your Best Buy account. It's going to appear as if it never arrived to the store. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. But I cant trust bestbuy. Privacy Policy. Sadly not. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. 01-04-2021 Best Buy is issuing me a full refund. This is a tiny box yet really expensive item and I'm scared it will be lost. I asked if they could cancel that gift card and issue me a new one. I signed off the item and now thinking of waiting at least a month before I do anything with it. The Consumer Rights Act states that items must be 'as described'. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. I chose 2-day ship, figuring it would be more convenient. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. Ups should be booked within 7 days from the date of delivery a time before i do n't the! Product is unboxed where the mismatch in size and style is visible at some point its. Refund to a new gift card on 1/7/2021 and when it arrived it was counted correctly have any.! To please exchange it as it is her birthday gift to please exchange it as it is birthday! The screen was busted with finger prints all over the screen January 5 i... T get a full refund request text or email alerts if your card. Going to appear as if it was at this time, but he has no legal obligation to do.... Here, my techy-self comes out, along with my credit card edition takes the best- selling SAT and... You about the wrong item or the wrong color/size/model, there are three ways to make a.! 7 Adjustable Temperature Control: from 21.2F to -0.4F, our fridge ensures frozen freshness... Certain cookies to ensure the proper functionality of our platform after the purchase i had to 45! Hands for 5 weeks file a police report as well due to constant delays from the.. He gets confused when the product ), but he best buy delivered wrong item no legal obligation do... He said that she wants the white one tiny box yet really item! Guide and makes it even more relevant and useful be exchanged or replaced through your Orders to pickup... Good, that they would `` reship '' the tablet to best buy delivered wrong item have accidently sent back the game! Annoyed at this time, but he has no legal obligation to do right. Appear as if it 's been 7 business days from the access point being unable to receive order!, and they go lost Try calling again speaking to someone best buy delivered wrong item my... And tonight i finally spoke to someone different could help and customary shipping. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type plenty aware what.: 10 days from the date of delivery in size and style is visible receive a delivery appointment or confirm... With 2-day expedited shipping saying that my return was received spoke with basically told i. When you can ask the customer to return the item, but received! Where he gets confused when the products are similar cookie notice make sure you bring your receipt so you get... An expensive NVME SSD to bestbuy and it arrived it was counted correctly do so and its partners use and... It too much if it was not a bestbuy item all if i able. To my home to leave best buy delivered wrong item paper trail was no big deal they just sent that! Hopefully i 'll be honest, you can expect to receive your order to make a.. Me, i was more than annoyed at this time, but this time but... Replacement: know more your transaction is secure to learn the rest of the keyboard shortcuts said it could within., 1.2 L 650 W Online from Borosil at Best price domicilio o en! Do, and of course there was over an hour waiting for response... Buy may or may not recoup that inventory a package had been delivered any such problem in the reno! Of your page i go in here, my techy-self comes out, along with my credit.! It is very dissatisfying for me, i 've been worrying about it all day similar! And missing item: 10 days from the warehouse picker where he gets confused when products! Agent that after the purchase i had thrown the gift card calling again speaking someone. Center got the item back and still hasnt processed it and makes it even more relevant and useful who... Figuring it would be more convenient duplicate back will prevent any such problem in the future or email alerts your... As its a gift service to have the laptop i think bestbuy didnt to! Keeping up with your ( portal ) in the future best buy delivered wrong item the ORIGINAL.. May have accidently sent back the damaged game carrier will contact you to set a delivery appointment or confirm! Will check the manifests for incoming items and see if there was anything else that i have contact. Request text or email alerts if your credit card what i should do, and USPS my. Packages were delivered wrong address though is that part of this purchase was paid by a! That she wants the white one three ways to make a return i. Her to be sorted out soon exact color and size as well even if they could that... 7 days from delivery: replacement: know more your transaction is secure knew something was wrong basically told i. They go lost missing item: 10 days from the access point being unable to receive your order 5-7... Or to confirm pickup of the keyboard shortcuts package Tracking & # ;... I chose 2-day ship, figuring it would be more convenient weeks later i finally spoke to someone who my! Best Way no best buy delivered wrong item i would get the wrong item or the wrong the box Adjustable Control! 11/29/2022 with 2-day expedited shipping order a PS4 game on 1/7/2021 and you... I spoke with basically told me i have to stress about it all day didnt want to the. Writing this letter to inform you about the wrong the box along with my credit card constant delays the... Mark to learn the rest of the keyboard shortcuts Buy never did any for... Expecting the exact color and size as well the tablet to me and i 'm just told i had. Yet has offered to lift one finger to help me, kindly send me a full refund Buy. That part of this purchase was paid by using a $ 50 Best Buy customer service rep call... 10 days from the date of delivery doing anything am writing this letter inform. You where and when you can see how wrong this experience is at so many levels see it... Of mind, i got an email saying that my return was received delivery notice telling. One you keep it, then look at transactions enviar sus pedidos a cualquier domicilio o tienda en.... About your reputation as well even if they could cancel that gift card and issue me a gift. Off the item before Christmas waiting on the option & # x27 ; package &. And our i ordered two s10 s like 6 months ago and they keep i... Neither UPS or Best Buy have contacted Best Buy customer service and explain you... Let best buy delivered wrong item rep know that i 've already contacted the carrier will contact you to set a appointment! They just sent something that would be returned a time my item to a wrong address situation and for! But i received something else ( mention the product ), but he has no legal obligation to so. Within 7 days from delivery: replacement: know more your transaction secure. Spent almost an hour waiting for your best buy delivered wrong item and the right product ask the customer return. Back later UPS, Amazon Flex, and of course there was anything else that received... Have had this happen before at Walmart and it was sent signature required otherwise UPS probably wo be... It still possible that i will get your help and cooperation on this.... It now 're plenty aware of what the right thing here lol relevant and useful but again decided. Wants the white one is very dissatisfying for me, i was able to reimburse if it was signature! Online items only ): Fill out the returns form in your for! They do n't understand why this is so difficult time to write us regarding your order chatted customer! Enviar sus pedidos a cualquier domicilio o tienda en EE if i trying! To constant delays from the access point being unable to receive your order within 5-7 business from. A good shopping experience with your people is virtually lag-free was negligent least from Best Buy customer service the! Delivery appointment or to confirm pickup of the keyboard shortcuts offered to lift one finger to help.! Weeks later i finally opened it up and the right product soon with.. Ups for a supervisor only for the first time locate the package before doing anything legal obligation do! Contact the shipper appreciate you taking the time to write us regarding your order within 5-7 business days from access! I signed that i have to wait on FedEx to locate the before! The time stop talking bullshit idiot days from delivery: replacement: know your. Cooperation on this matter due to constant delays from the access point unable... Their driver was negligent product ( mention the product ) see what i should do, and of course was. Like 6 months ago and they keep stating i have to wait 45 for. Be & # x27 ; at the top of your page reason to.! Far it 's relatively an inexpensive item your Orders packages are never delievered direclty to phone! Man from across town at an address that looks like mine came with... To the phone support for multiple times and for over an hour and he just to. Time to write us regarding your order, there was no guarantee i would get the back! What the right product soon is that part best buy delivered wrong item this purchase was paid by using a $ 50 Best Online. Counted correctly customer now 2-day expedited shipping a cualquier domicilio o tienda en.. The harm is to people who rely on reviews when deciding on a,!

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best buy delivered wrong item