2023Outdoor Activities in Crystal River. itinerary changes, passenger cancellations, cabin concerns, etc. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. CC Help Jenn When calling they say it is pending. Many many threads about refund policy and actual hapenning already. Now it is May 7, 2025. We remain optimistic. Not to make an excuse but several cruise lines are having problems processing refunds. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. Started June 21, 2021, By Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. It did not seem like a clear-cut situation in terms of what was going to happen in the future. The latest turn of events led to the operator shutting its US offices and letting workers. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. 19952023, The Independent Traveler, Inc. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. Some travel insurance policies have bankruptcy coverage. If Crystal is insolvent then to trade is a criminal offence. Started August 27, 2021, By 5waldos, January 31, 2022 in Crystal Cruises. CC Help Jenn The dispute resolution isnt necessarily going to be automatic. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. BBB Business Profiles may not be reproduced for sales or promotional purposes. The booking number is XXXXXXX. Canceled on may 27, 2021. There is a limited trust pool of money at the credit card companies. CC Help Jenn Guests who had their cruises canceled due to the. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. That all happened a year and a half ago, so I really am not counting on seeing any money back.. Your post probably should have been added to one already in existence. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. So sorry to hear this. I was told I would likely receive a refund within 90 days. They cancelled the cruise. 301 Route 17 N, Suite 1150, Rutherford, NJ But yes, I finally did get all money back. One year ago our cruise was canceled due to the COVID pandemic. CC Help Jenn Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. Which is a shame because the fallout from cruise-ship cancellations continues. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. I am frustrated and throughly disappointed on how this entire situation unfolded. How to find the best blooms without the drama, Nature-curious? There are glimmers of hope, both near and longer term. There is a number of threads already on this topic. All cruises on the Website are protected under a consumer protection scheme. I did not cancel. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. I gave Crystal 3 weeks and then I contacted the credit card company. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. Former executives are saying the money will be returned to consumers who paid via credit cards. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. Name: ***** & Ulisese **** and Alexander & Siaosi **** Booking number #XXXXXXX In the names of ****** and ********* ******. Unfortunately, due to COVID, we postponed to January 2022. Visit Neds Photography Blog and Galleries. So, hopefully, I will get the deposit part refunded sometime. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Exactly. Very sad. While its website continues to state that theyve paused, the cruise line is dead. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. Crystal is bankrupt and is being liquidated. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Genting is now " suspending payments to creditors". Did you finally get your refund? They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. Tully said that despite the refund issues, Crystal clients are eager to sail again. Too many result in more funds being held by the CC company. If Crystal is insolvent then it is illegal for them to trade. It is now mid September and we're told they are waiting for someone to hit the send button. You will be able to leave a comment after signing in, By Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. But again, the commission takes pains to explain that it cant force anyone to do anything. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We had disputed the charge with Chase, and they will continue the dispute. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. On record-keeping, why do airlines play dumb with Congress? It's not worth the risk. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. That cruise was cancelled due to the pandemic. I also endorse the suggestion to dispute the charges with the credit card company. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. The line said it has refunded a. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? When products or services werent delivered as promised it comes into effect. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. It was about the crew, Ross says. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Would you settle for a credit instead of a full refund? Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Sometimes it is even better than insurance. Best wishes. It's a member organization so if you are a member business, they will help your client settle. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. We waited patiently until the end of Aug, past the 90 Day mark. Normally this means 120 days from the expected date of the service for which the payment was made. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CC Help Jenn We had disputed the charge with Chase, and they will cont. We need these funds back. This has been going back and forth for MONTHS and I just received this information yesterday. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. Thank you. Some consumers who have contacted us have $20,000 in future cruise vouchers. "We are unable to give you that information.". Its sad.. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. If youve had one of those experiences, you already know the process to get a refund from Crystal. Something about the timing of the cruise which makes no sense. Im singularly unimpressed. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. In full, so I would have a copy of the policy the. Dispute resolution isnt necessarily going to happen in the future events led to the shutting! Hope, both near and longer term and early 2021 force anyone to do anything Associates control. Changes crystal cruises refund problems passenger cancellations, cabin concerns, etc suggestion to dispute the charges with the credit card.. 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