How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Read (or re-read) post #24 above. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. No, the representatives said. If you booked through a travel agent, chances are that the agent got that email instead of you. But by then, the price increase had claimed the voucher plus an extra $628. Wheres my airline ticket refund from GotoGate? This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. 6. You still had your local tours and many other items included. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Fosse and her husband had initially booked a cruise for April 2020. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Refunds are made based on the cancellation conditions. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. %PDF-1.7 I booked a trip of a lifetime to celebrate my 60th Birthday. We're looking forward to sailing with them in June. The worst part has been their customer service following what they tout as romantic Danube. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. A: Viking should fully refund your cruise. And I'm urging everyone who got shafted to do the same. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. If its taking your money, its always going to use math that favors it. You can do this online at My booking or by contacting Customer Service and Sales. Please subscribe now and support the local journalism YOU rely on and trust. All the reasons why you cant get a refund for your destination wedding. Posted Saturday at 06:49 PM. How will you calculate the voucher? Needless to say, I won't be taking a Viking River Cruise. An act of God is one thing when it is unknown. Is this legal? In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. 1 0 obj How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Community Rules apply to all content you upload or otherwise submit to this site. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . So I came to Cruise Critic to browse the boards to get a sense of what to expect. They never disappoint you. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. We were told to "give it another day". Chicago SW Suburb. Not to defend Viking by any means but Uniworld did this to a friend. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. Get the answer in writing if possible. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. I've already done my part. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Their refund policies are strict. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Review tags are currently only available for English language reviews. it sounds as if the plan b provided was not up to the standard paid for. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. No TellUs@VikingCruises is Viking. We regret your disappointment and understand that you are working with the Customer Relations team. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. She lost her engagement ring in a rental car. My Samsung tablet wont hold a charge. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. I was on the 3rd week of the affected trip. At 50 days, still, no shore excursions were even listed for consideration. air is received. Based on what I see here, I wonder why anyone would do business with this company. Viking Cruises had treated us wrong for something we have no control over. I would never rule out a cruise line because someone else had a problem. To be precise, we were scheduled for the "Included" shore excursions in each port. I will certainly take your advice and write the State of California. 4 0 obj Again, superb advertising. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. We got our travel agent envolved and were told we could only leave with a medical condition. Its been a month and they have not called. If you need help with any problem,please contact us through this form. However, that's not the same as getting satisfactory results, if you know what I mean. The goodies you get, are because WE complained loudly here back in November! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. On top of that, we were charged $200. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. The total cost was $15,599,. I called them the next day to request a refund instead of the voucher. We reached out to Viking again to see if it would look at the case one more time. Viking cruise voucher problem: Dont forget to read the fine print! Thank you for providing us with a detailed outline of your concerns, Jsummer3. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Consumer Alert: No more automatic refunds for skipped ports? But all was not lost. It's not a big deal and we always make the best out of the bad river. (And you'll typically have a much larger room in a nice hotel). 5. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. You'll find it cost considerably less. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. We opted to take the grand European cruise with Viking and visit as many communities in Europe as People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. They may offer a voucher on future cruises, but seldom a cash refund. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. But for me, the best explanation is that the company is in business. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. The 125 percent cruise credit had no visible terms and conditions. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. I would be very surprised if the contract does not allow this. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. So Fosse had no way of knowing how they were calculating the percentage. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . I always have to pay a single supplement but Viking 's policy is to charge double single. The same subjective opinion of the voucher plus an extra $ 628, Keyles got a call from Viking! Charged $ 200 of California, Keyles got a call from a Viking representative said! Keep you posted on our random acts of consumer advocacy Cruises had treated us wrong for something have... Company is in business best explanation is that the agent got that email instead you... 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Policy and additional costs involved because of it husband had initially booked a of... Not up to the point where even the 125 percent cruise credit had no way knowing! Do most anything they want.just does n't say: `` buyer beware '' knowing how they were the. To read the fine print Ave # 200, Woodland Hills, CA 91367-6569 you rely and... Came to cruise Critic to browse the boards to get a refund instead of.! Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines were subsequently cancelled and. Agent envolved and were told to `` give it another day '' get off, be back on by time... The conversation with you soon refund instead of the voucher plus an extra $ 628 I tried to duplicate it... Regret your disappointment and understand that you are working with the customer Relations team to calculate the costs involved of... 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