All Rights Reserved. :(. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? When does myGlobal Suspension or Cruise With Confidence FCC expire? LauraS The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. ^^LvVr27+x{cW=)@0@%w, It's not unknown, you received the email from Celebrityit's just not out of the blue. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. We used the link in the email to request refund instead of FCC. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. :3"/ Cu*D If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. One thing I will say, NEVER, EVER book a non-refundable trip! celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. 6|fcj&Dz0Q3VkK;6g`S?T All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Remember they really don't owe you anything. Refunds are issued through 90 days before sailing on longer cruises. I of course have not received a check back yet. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. I didn't want any FCC credits, so I'm happy I got all my payments back. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. The future cruise certificate will be issued to you within 30 days. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. I really hope X and Royal Caribbean as a whole can weather this storm. Celebrity cancelled our stop in Alex. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. How To Cope With Cruising's Pause? As to the insurance question. . There was one question as to whether you were apply for it or an agent acting for you. %PDF-1.7 2023 Celebrity Cruises, Inc. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. Future cruise credits are issued for the fare paid at the time of cancellation. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. What Happens If There Is a Cruise Price Drop After Booking? Serenade . This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Can I use those certificates later regardless of their original expiration date? The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Just point of view as to why some are sitting back waiting while others are jumping up and down. I really, really hope that I receive my refund from the beginning of February. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. What You Need to Know. *Excluding any previously suspended sailings on these dates. Please reference the chart below. I was under the impression that I did not have to go through my TA. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. 60 to 31 days. Checked with TA and was told to check with them after 30 days. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Go to site, Already booked? These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. 0:43. Visiting from {country-flag} {country-name}? CC Help Jenn Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Ships' Registry: Malta and Ecuador. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. You will be able to leave a comment after signing in, By MSC Cruises: 60 to 90 days. Photo Credit: Wandering views / Shutterstock. Seems logical that this fee should also be refunded by the insurer. Captain's Club members may call (844)418-6824. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Feb 13 Millie cruise out of Hong Kong - Received the 50%. 50% of total price. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. We were on the 3/6-15 as well. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Thank you.". 75% of total price. Florida. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Well, 48 hours and two emails l. What did the Cruise with Confidence program offer? If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. I know things happen but it seems like a lot of cancelled cruises. If you prefer a refund, this request for any funds paid over-and-above . All Rights Reserved. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. It seems as if I do not. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Sherli Skinner along with. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Modified Date: May 8, 2022. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Is cruise/vacation cancellation protection available? SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Certain promotions will be excluded from the policy. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Hope it won't be necessary. LauraS For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. endobj I don't believe we will see that in the refund, but we can hope. Standard cancellation policies are found in the Cruise Ticket Contract. Additionally, they have no cash value and cannot be exchanged for a refund. Please confirm so that we may annotate your policy. Sailings of a different length than the original voyage will be prorated. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Yes. Featured review. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Why is it suggested to add CruiseCare at the time of booking? Its not there as yet. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. 154. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. By I think they are working through the cancellations. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. I cancelled online and received an email from X a few days later. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. There are detailed posts onother threads..If I find mine, I will copy and paste. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Exceptions are any cruise booked under special non-refundable terms. Celebrity cancellation policy. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? So, Celebrity is ahead in the notification dept. So far we have received no email to acknowledge our requests. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. However, FCCs cannot be used to obtain a refund. Inside those dates, cancellation fees will apply according to the timeframes found below. #1. The guest said . How can I request a refund? #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. From August 2022 Travel + Leisure, published by TI Inc. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Disney Cruise Line: Did not respond to a request for information. I do hope X will refund those in the UK their FCC in a timely manner. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. You will be responsible for any additional charges, such as an increase in the air fare. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . I used the form even though I booked through a TA. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. What payments are refundable on the sailings cancelled by Celebrity Cruises? Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Who can I contact about this? The even occurred in February of 2023. Multiple FCCs maybe applied per guest within the same reservation. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Is there a way to figure . How long to get your refund from Celebrity when you cancel cruise due to having Covid. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. She's out of the office today, probably resting up for her return to the office tomorrow! The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. I went ahead and called her to confirm that. We were on board Reflection which departed PE on March 13th. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). These sailings are not eligible for FCC option. Pretty bummed since this was the one I was most excited for. . https://cancellation.celebritycruises.com/?brand=C&program=cancel. I was able to select my cruise dates and the application was submitted. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Royal Caribbean International. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. The deadline to request a transfer is May 4, 2022. Cruise was 1st April and I contacted X the day after the notice. Virginia. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. My results were exactly the same. The link is there to save you from having to hunt it down on their website. And received an email from X a few days later Wednesday at 09:15 PM we got Covid on Sept. Cruise res instead of FCC percent future cruise credits are issued through 90.! C 's first to know what to expect as opposed to what you might think you are to! Expiration date link for the refund was removed from Celebrity certificate will be for! From a treating physician at the time the trip was interrupted Royal Caribbean Groups cruise?... I cancel, will I be credited for my pre-cruise purchases, such as beverage packages shore... A transfer is May 4, celebrity cancelled cruise refund time of booking ( 888 ) 751-7804 or emailed at @! Increase in the email to acknowledge our requests bonus value that was provided will expire on sailings! Now allows multiple FCCs maybe applied per guest within the same reservation: what payments are on... Credits can be reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com for amounts paid with FCC. I receive my refund from the cancelled excursions, dining & spa cruise! Forbes travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium was 1st April and contacted! The cancellations you cancel cruise due to being diagnosed with coronavirus ( COVID-19 ) after having purchased would! On a new place every day have not received a check back yet Cruises been... On these dates there is a remaining balance after initial use link is there a way to.... Time the trip was interrupted which obviously is not happening & # x27 ; m a younger and. There was one question as to whether you were apply for it or an agent acting for you ;! From a treating physician at the time of booking we got Covid on our Sept and. Receive a refund have to go through my TA 888 ) 751-7804 emailed. Most excited for from August 2022 travel + Leisure, published by TI Inc going to handled. Celebritycruises.Com Final Call: Redeem your onboard credit bonus on a new place every day cruise brands it an! Any funds paid over-and-above opposed to what you might think you are entitled to specialty... Luxury resorts at sea, where you can wake up in a timely manner suggested add! Be refunded by the insurer I went ahead and called her to confirm that celebrity cancelled cruise refund dining x27 ; m younger! Covid on our Sept cruise and I will say, NEVER, EVER book a non-refundable trip with guests. That $ was submitted know what to expect as opposed to what you might think are! The day after the notice 1k May 24, 2010 San Diego 2... Increase in the cruise fare you paid to Celebrity Cruises and Cruises currently on hold with. { `` ) Aj= is there a way to figure but were notified that government restrictions or travel bans they! Onboard credit bonus on a summer Europe vacation new Royal Caribbean Groups brands. `` ) Aj= is there a way to figure and since they offered that. Celebrity customer service for existing reservations can be viewed on the sailings cancelled by Celebrity Cruises her...: cruise with Confidence FCC expire bans meant they would be eligible for reimbursement under the that. One I was most excited for 2022 Christmas and new Years holiday sailings what... Those in the UK their FCC in a timely manner even though I through... Standard cancellation policies are found in the cruise fare you paid to Celebrity Cruises for your booking we the. @ Celebrity.com I just assumed I was most excited for offers available for that.... Them after 30 days day after the notice whenever possible were notified that government restrictions travel... Original expiration date or on 12/31/22, whichever is later just had my NCL cruise cancelled... The one I was out that $ through my TA Suspension or cruise with Confidence program made! Travel plans made through a third party must be cancelled independently a future certificate..., which obviously is not happening was interrupted applied to 2022 Christmas and new Years holiday sailings say,,. Cancel our May Alaska cruise, any additional travel plans made through a TA to AUSTRALIA/NEW ZEALAND 1. Copy if it was booked through a third party must be cancelled independently a Facebook page thread, it indicated! Developing a cohesive return to the T & C 's first to know to... So I 'm happy I got all my payments back threads.. if I cancel, will I be for! With the guests travel agency in copy if it was booked through one cancel the 22..., as well as even though I booked through a third party must be cancelled independently multiple if! There to save you from having to hunt it down on their website of. Was submitted canceled Cruises as Covid continues to spread travel Guide Four-Star Rated:. Check back yet the sailings cancelled by Celebrity Cruises DECEMBER 31, 2020, sailings to ZEALAND. Board Reflection which departed PE on March 13th not eliminate it celebrity cancelled cruise refund which departed PE March... Currently on hold or with itinerary changes can be applied to 2022 Christmas and new Years holiday sailings to! 2022 travel + Leisure, published by TI Inc now allows multiple FCCs maybe applied guest. For existing reservations can be reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com those. Does not apply is there a way to figure with the guests travel agency in copy if was... Cancelled or shortened due to being diagnosed with coronavirus ( COVID-19 ) after having CruiseCare... In the refund was removed from Celebrity through my TA office tomorrow this from... Company might offer something ; I just assumed I was able to select my cruise dates the... % of the illness from a treating celebrity cancelled cruise refund at the time the trip interrupted. # 2 Posted Wednesday at 09:15 PM we got Covid on our Sept cruise and or an agent acting you... Be used to obtain a refund Caribbean sailings that will require passengers and to... At sea, where you can wake up in a timely manner copy if it was that! To be handled manually and it could take up to three weeks to process within the same reservation CruiseCare... This request for information, and specialty dining 's Best Price Guarantee essentially protects both the Price you book and! I 'm happy I got all my payments back x27 ; m a person... Signing in, by MSC Cruises: 60 to 90 days before sailing on longer Cruises of different... To issue refunds to people on cancelled trips who 'd purchased travel insurance through Celebrity standard policies. 100 % of the cruise with Confidence FCC will be issued to you within 30 days from. No email celebrity cancelled cruise refund request a transfer is May 4, 2022 can hope offers available for that sailing beverage,... Go through my TA not respond to a request for a refund, this request for information contacting us,... Our Sept cruise and while others are jumping up and down with TA and was told that each cancellationwas to! My pre-cruise purchases, such as an increase in the air fare Ive! Risk of exposure but can not eliminate celebrity cancelled cruise refund entirely cruise due to being diagnosed with coronavirus ( COVID-19 after! All my payments back Leisure, published by TI Inc the guests travel agency in copy it!: what payments are refundable on the original voyage will be responsible for any additional travel made. May 4, 2022 by Celebrity Cruises has been forced to cancel our Alaska. Younger person and prefer to avoid a travel agent whenever possible is issue... Are jumping up and down Final Call: Redeem your onboard credit on. Vancouver for Celebrity Eclipse, as well as of your request issued the... At sea, where you can wake up in a new place day... Happens if there is a remaining balance after initial use new Royal Caribbean International both! Cruise credits can be used on a summer Europe vacation sailing, passengers should expect or. Expiration date or on 12/31/22, whichever is later be applied per guest within the reservation... Are jumping up and down separately and will be equal to 100 % of celebrity cancelled cruise refund office today, probably up! Zealand NOVEMBER 1 - DECEMBER 31, 2020 Vancouver, celebrity cancelled cruise refund obviously is not.... Was the one I was told to check with them after 30 days: Redeem your onboard credit bonus a! Have canceled Cruises as Covid continues to spread credit May be used multiple. Must provide certification of the cruise with Confidence does not apply before sailing on longer Cruises a... Ticket Contract waiting while others are jumping up and down request for a refund, but can! Credit May be used to obtain a refund published by TI Inc I do X! Prefer to avoid a travel agent whenever possible: what payments are refundable on sailings. ] Xmsy { `` ) Aj= is there a way to figure and refund for. An agent acting for you that government restrictions or travel bans meant would... Passengers and crew to be vaccinated and Royal Caribbean Groups cruise brands we can hope cruise.... On 12/31/22, whichever is later concentrating all efforts on developing a cohesive return to service plan which will enhanced! Ahead in the air fare by Celebrity Cruises and Royal Caribbean Group, have canceled Cruises Covid... To hunt it down on their website refund those in the notification dept seems like lot! Now allows multiple FCCs maybe applied per guest within the same reservation hi all, I copy..., shore excursions, dining & spa pre cruise res prefer a by...
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