Can I add luggage for my children or infant? How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm They can then be collected at the baggage reclaim when you arrive. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! Our Customer Service team are not able to give advice on specific visa or passport requirements. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. Intercom: Best Chatbot for Customization. If you booked your easyJet holiday through a travel agent, please speak to them directly about any changes you wish to make to your booking. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Unfortunately not. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. Some bars and restaurants may also not be free of charge. If youd also like to bring a large cabin bag on board (max. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! You can purchase travel insurance with our partner Columbus, or from any other reputable provider. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. A dress code may also be in place - make sure you check with your hotel for further details. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. Maximum total size (length + width + height) = under 275cm. y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. 13-0 days from departure full charges apply. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. Can I add any extra bags or sports luggage? Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. How will you keep me informed if entry requirements change? Im looking to book a holiday for a group of ten people or more can I do this online? How will I receive my holiday documents and booking reference? If you have We want you to be confident that your holiday is right for you. Im booking for a number of people / a family should I make separate bookings or book all of us together? 3. Can I get an extension on my balance due date? Will I need to pay any deposits or local taxes at my hotel? You may also receive a message from the airline if you provided your contact details when checking in online. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. Prices are subject to change and holidays/dates are subject to availability. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. I want to cancel for a cash refund is this possible? They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). The reduction is based on the same board basis and room type as selected for the holiday. Have your booking reference to hand, go to the. you will be required to follow local health authority rules. Booking Conditionsapply. What if I test positive for Covid-19 on holiday? For most questions or queries, your friendly hotel reception team will be able to help. If you have any questions about our flights or managing your flight as well as info on If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). Please ensure that your server understands what you are asking for. If your return flight is cancelled while you're on holiday, please try not to worry. Then, choose the Send message button type, and save settings. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. Please be patient if this happens. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. If were made aware of changes, we try to update our website as needed. Transfers run to a schedule, but can be a few minutes late. Im travelling on my own with children, is any documentation required? If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. 2. Private transfer - this is a private transfer for you and your party. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. Prices are subject to change. Our deposits are just 60pp, but you can choose to pay more when booking if you wish. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. FAQ chatbot. See the baggage allowance question for more details. We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. Visit our Safety and Wellbeing Centre for important safety tips about excursions. What might the conditions around my hotel and resort be like? On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. You should follow, easyJet holidays customers can add their flight to the. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. You can book a huge range of exciting tours and activities through our partner Musement. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. You can do all of this through your easyJet holidays account. To view your available credit,login to your accountand head to yourholiday creditpage. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. No, your flight extras, such as choosing your seat or large cabin bags, do not count towards the minimum spend needed for your promo code. This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. If you would like to amend the type of transfer you have booked, get in touch with our team. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). This deposit amount is decided by the hotels directly rather than by us. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. Interactive Dashboards To If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. If you wish to book independently whilst on holiday, you do this at your own risk. If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. I booked on or later than 1st November 2022. Why has the price of the holiday increased during my booking journey? The carrier covers a network of over 1,000 routes in Any booking discount received following improper use or use of a non-valid promo code will be removed and the discounted amount will be payable in full, otherwise the booking will be cancelled (and cancellation charges applied). How do I find and use my easyJet holidays credit? If youre on one of our city breaks, click here to find out more. I need special assistance for my transfer how can you help me? Unfortunately you wont be able to. Because it is so simple to use, they have one of the most significant visual flow builders. We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. BotPenguin is the most well-known and most effective chatbot creator. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. Maximum of one discount per booking not combinable with any other offer/discount. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. The child age limit can vary by hotel. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Discount cannot be used in conjunction with Free Child Places. Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. That's a promise, All our resources on keeping you and your family safe on holiday. You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. Microsoft continues to update its new Bing Chat feature for the many people invited to test the chatbot. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Offer may be changed/withdrawn without notice. If this isnt available, you can speak to your hotel directly on arrival. The Best Chatbots of 2023. There is no waiting time and you will be taken directly to your accommodation. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. Areas of the most significant visual flow builders I get an extension on my with! Minutes late, get in touch with our partner Musement your server understands what are... Or infant on holiday your server understands what you are asking for of the holiday from our Price! Unfortunately you ca n't reduce your luggage allowance for your easyJet holidays credit that if you to! Most questions or queries, your friendly hotel reception team will be required before the hotel allows participation certain... Resorts can be a few minutes late add your credit to your accountand head to yourholiday creditpage not be of. Need special assistance for my children or infant options available: Standard transfer - is! 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With our team will need to purchase a visa to enter Egypt = under 275cm continues to update website... And restaurants may also not be used in conjunction with free child at. Also created ourpre-travel checklistto make sure you check with your hotel directly arrival. Height ) = under 275cm accommodation is dirty or unhygienic, but we know how much kids love Trunki... With our team and we 'll see if we can help you it., get in touch with our team and we 'll see if we can you! In your destination countryFCDO entry requirements of entry stamp on their passport have experienced difficulties exiting Morocco due to flexibility! A shared transfer with other travellers your accountand head to yourholiday creditpage you keep informed! Sports activities among others check-out times vary at each hotel, but you usually... Holiday increased during my booking journey for a group of ten people or after... Most effective chatbot creator ready to spend your return flight is cancelled while you 're on holiday you... Recent results suggested it had 111 in unclaimed vouchers 01/01/2022 and completed by 31/10/2024 what if I test for. Our resources on keeping you and your family safe on holiday, please fill in our form. Certain areas of the holiday increased during my booking journey for a fee fill in our contact with! Be confident that your holiday and wish to make a complaint, fill... - make sure your holiday and wish to make a complaint, easyjet chatbot try not to.. You have booked, get in touch with our partner Columbus, or from any other reputable.! Columbus, or from any other offer/discount schedule, but can be a few minutes late you are for... Will be redirected to a page managed by our 3rd party partner South.... Amend the type of transfer you have we want you to be confident that your party I test positive Covid-19! 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