The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. BA has today, Wednesday 23 March, announced another change of policy. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. But I am still waiting comfirmation email since 1:40 PM. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Same thing. Fingers crossed. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Because of it, I have been refunded my 2500 today. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. Got a consumer problem? A spokeswoman for British Airways said the company has issued more than three million refunds. I never was able to get ahold of them because of the changed call center hours. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. DEPLORABLE CUSTOMER SERVICE. No option for refund. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. How long does that usually take to come through ? If the price is lower, we will refund it. Try this number 0800 123 111 and choose other every time youre given an option to choose. We have helped over 300,000 people with their problems. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. No email yet but this gets me further than I have managed by phone so thank you! Subscribe to Elliott Confidential, our email newsletter. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. The consumer champion accused the two major. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . Thats great news! I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. 3 days after I cancelled the flight and getting the confirmation email from BA. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. I hope it went through ok, no email as yet but took a screen shot of the page. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Travel better! I used the link on the 28th March and applied for a cash refund. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. Have been trying for 7 hours (yes 7!). I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. Need urgent help. I tried today at 16:52 and unfortunately is not available anymore. Thank you! Do you know if its possible to get the full refund if only one of the flights have been cancelled? <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. After days of selecting option 2 you offered a very simple solution which worked. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. This will be the last time I used British AirwaysI learnt the lesson. Carrie Christensen,Pittsfield, Mass. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. No, never mind. Some have even received vouchers without ever specifically requesting them. Still no email and nothing has hit my account . It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. Scroll down the page until you see JavaScript under the Permissions section and click on it. Read and agree to the terms and conditions. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Online Form. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. It sent the damn form in and now I have a voucher. Email received. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Any advice. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. Money refunded. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. This refund is . LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I spent hours waiting on the phone with them. Not sure what to do now. i cant found this Cancel and refund flight(s) button. Thanks so much. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. NOW Block javascript when you are in the Consent page. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. Hope you have a lovely day ahead! I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. Traveling For Miles is produced and written for entertainment purposes only. Thank You! I successfully managed to get my refund from British Airways. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. Please come back and let me know when the money comes back in (thats the important bit!). It was more than a month ago, so I called BA today on this number: 877-767-7970. Yes. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). It keeps telling me I am missing the title field. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I almost stopped at the screen where they wanted a valid email address! British Airways generated the cancellation notice by mistake. It worked for me when tried at 6:28pm. You have been warned. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. Excellent! I took screen shots of both the application and their website response. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). The first was converting Future Travel Vouchers for cash bookings into eVouchers. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. Did you try the link I posted on the 24th (in the post above)? The refund buttons didnt work. Tried the long work round and the links and keep coming back to voucher offer only. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Can I expose what theyve done and force them into refunding me? I tried the gold line but its a dead end. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. It was so frustrating to deal with BA and impossible to reach them over the phone. After reading the comments on this page I tried the gold tier number 0800123111. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Not sure what else I can do about it. You just went round and around in a circle before they cut you off. The Java script business didnt seem to do anything for me. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Log in to the BA account of the lead traveler. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. A new settings page will now have opened (. Probably they just switched up their website. Thanks Elias and travelling for miles for the workaround, worked perfectly. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Check out the latest information regarding COVID-19 and flying with British Airways. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. Help please! A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. First, check if you're eligible for a refund of your original ticket price. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. I really hope you would notice my comment. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. You can do so by dialing +1-877-767-7970. and use it for any of your future flights. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. Please wait for confirmation that your booking has been cancelled.. Is there a percent ? Show all | Hide all show Types of refunds and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. He said that could take up to 10 days for the taxes refund. The honest answer here is that I dont know for surebut I suspect that the answer is no. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . Hi guys, I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. You can also call up British Airways customer services to discuss cancelling or amending a flight. No, once you have accepted a voucher thats it, unfortunately. Can I change my BA voucher for a full refund? On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. I received a confirmation email the same day. Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. Booking Reference: RKD4JM. Got confirmation Email from BA. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. The other workaround website you posted did work!!! To determine if British Airways in fact violated the law one has to call on the courts to make a decision. To find out, I contacted the airline directly on your behalf. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . (Booked together with a cancelled flight). Above guide is not working now becuase BA changed browser little bit. Adrian, thank you very much for this post. Heres how to get free help. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Once payment has been made, we will email you to notify you of the payment. Do you know why it takes so long to loading?? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. Any part used Future Travel Vouchers will also be refunded. Guess BA have worked it out and put a stop to it. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. I so pleased that I stumbled onto your site. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. We were offered a refund and were advised to log in and request a refund on Manage my booking. If you need further assistance please contact us, we are here to help. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. No refund till April 7. Hi, thanks so much for this tip ! However if I click your link after deactivating Javascript allows, then I can go to cancellation page. British Airways has taken two steps to get around this problem. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Refund totals are final and cannot be challenged. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Our flight due April 8 was canceled on March 18. I was able to submit a refund request using the link you provided. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. The screens I got were slightly different than shown above. Agreed. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. Completed yesterday, thanks but no email received as yet. Do you know where to file a complaint? Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. I filled out that form, but didnt receive any kind of confirmation. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. what to do if you were already tricked to accepting voucher? Ive made several calls per month for the last four months trying to straighten this out. Important information about your booking Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. Our free daily newsletter sends you the latest information on hotel and airline programs. I havent received refund confirmation from BA. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. We will review your request and calculate the refund amount payable. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Is that the cause of my failure? Every. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. If your flight gets canceled, you can rebook it for free. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Just completed it successfully. Who could blame you! Or, cancel your booking and claim a refund (incl. This option has been turned off by BA so teh work around does not now work. regarding COVID-19 and flying with British Airways. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. Accept the consent and click continue. I dont think it is working now. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Now its refusing to return all her money. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Even if you miss your connecting British Airways flight, youll be booked the next available one. 4- Today 1/5/2020, I received a full refund Hurray!! Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. (A little lie!). Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April.
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