Inactive Accounts. About My Reservation I left something at Great Wolf Lodge. In any suit filed by a parent on behalf of a minor Wristband Holder, the parent agrees to defend and indemnify Great Wolf Group. All operating dates and hours are subject to change without notice. Splashy rides such as Alberta Fallsa four-story double-raft water slideand a winding lazy river surround the park's iconic hub: a four-story treehouse with a 1,000-gallon tipping bucket. GREAT WOLF DOES NOT UNDERTAKE ANY OBLIGATION OR RESPONSIBILITY TO UPDATE OR AMEND ANY SUCH INFORMATION PUBLISHED AT THE SITE. As stated above, Great Wolf Resorts may share information it collects from you with trusted marketing partners, unless you indicate that you do not wish to receive these offers. Cul es la poltica de cancelacin? I requested a refund. THE ARBITRATION SHALL BE ADMINISTERED BY NATIONAL ARBITRATION AND MEDIATION (NAM) UNDER ITS COMPREHENSIVE DISPUTE RESOLUTION RULES AND PROCEDURES AND NAMS FEE SCHEDULE IN EFFECT AT THE TIME OF THE PROCEDURE, EACH OF WHICH ARE DEEMED TO BE INCORPORATED HEREIN BY REFERENCE. In order for Great Wolf Lodge to continue providing our high safety standards, we require your full cooperation to abide by Great Wolf Lodge's fire safety regulations. Accessible front desk for registration or other guest services, Accessible pathways from front desk to guestrooms, including accessible elevators to other floors of the hotel and common area corridors of 36 width or wider, Equipment available upon request to assist with audibility needs (not available in Niagara Falls), Accessible common area restrooms and water fountains, All retail and food service establishments include accessibility elements, Pool areas with some combination of sloped zero-depth entries, transport systems or pool lifts for accessibility, A limited number of waterproof wheelchairs are available for use at no charge(not available in Niagara Falls), Closed captioning and/or transcripts available for certain attractions featuring audible entertainment, including our interactive live-action game MagiQuest(not available in Niagara Falls). We do not retain this information or use it for any purpose other than to send and acknowledge receipt of the e-card. I was never told about this policy. This information is collected in a database and used to help us recognize you each time you return to one of our websites. Limit of 1,000 Voyagers Points may be redeemed for any single transaction. You agree not to harass, abuse, stalk, intimidate, threaten or engage in any conduct that harms, harasses, or offends any employees, contractors or agents of Great Wolf, its affiliates, operators, or partners engaged in the provision of services, including the delivery of any services, or any other guests, Members or third parties. Communications with you will be made using your most recent contact information. When I booked online I was charged twice for the same reservation. 7. Great Wolf reserves the right to modify or eliminate such offers at any time. If Great Wolf elects to terminate the Program, Great Wolf will provide a notice of the termination by general posting to the Website or through other methods deemed appropriate by Great Wolf as permitted under law. Book your stay today! Determinations regarding redemption of Bonus Deals are subject to the discretion of the participating Great Wolf location. Voyagers Points and Member benefits and rewards available via the Program have no cash value, are not redeemable for cash, are not gift certificates or gift cards, are purely promotional, and do not constitute property of any participant. This data is used for promotional and marketing purposes only and the data we gather, along with the reports we generate do not recognize any personal information specific to you, or your individual computer. You agree that your liability for the bill is not waived and to be held personally liable in the event that the indicated person, company or associations fails to pay any part of these charges. Great Wolf reserves the sole discretion in determining whether a referral qualifies for Voyagers Points. Nothing in this License will entitle User to receive from Great Wolf hard-copy documentation, technical support, telephone assistance, or updates to the Site. Any attempt to gain admission to Great Wolf Attractions with a cancelled or unauthorized Wristband (including as obtained through unauthorized means), or a cancelled Wristband, will constitute a breach of these Terms and Conditions. Voyagers Points Expiration. Great Wolf Lodge is a pet-free facility. Special Offers. 13. What time is check-out? Posted: January 20, 2023. Property at a Glance: Great Wolf Lodge Sandusky. Guest Room Wristband means as provided under Wristband Types below. No. Refunds: Wristbands are nonrefundable. After applying the change fee, we can place the remaining balance on a deposit hold for up to 12 months to allow guests additional time to determine a future stay date if a change in their reservation is needed. Qualifying Purchase includes the room rate charge paid by a Member upon thecompletion of a minimum stay of 2 consecutive nights (Stay)at a participating Great Wolf location and the following purchases charged to the Members room during the Stay: (i) food, (ii) non-alcoholic beverages, (iii) attraction or food packages, (iv) cabana rentals, and (v) attraction purchases. Assumption of Risk: Guest acknowledges that there are risks inherent in using the Resort premises and Great Wolf Attractions. Have questions about our suites or need help planning your stay? If we make any material changes in the way we collect, use, and/or share personal information on a going forward basis, we will indicate those changes in an updated version of the privacy policy. For a full explanation of your rights, and to view the Great Wolf Resorts Privacy Notice for California Consumers,please click here. Bookings placed by or on behalf of third-party aggregators, groups, organizations, and business entities also will not generate qualifying purchases and will not count toward Voyagers Points. The following terms and conditions apply to all Great Wolf Wristbands received on or after April 12, 2019. 11. Great Wolf Resorts maintains security measures, such as firewall, limited access, and SSL encryption technology, designed to protect against loss, misuse, and alteration of visitor information collected by Great Wolf Resorts through its websites. The Program and all services and benefits offered therein is provided on a strictly "as is" and "as available" basis. Eligibility. ALL RIGHTS TO USE THE SITE ARE GRANTED ON THE CONDITION THAT SUCH RIGHTS ARE FORFEITED IF USER FAILS TO COMPLY WITH THE AGREEMENT.YOU WILL BE ASKED TO VERIFY YOUR AGE PRIOR TO SUBMITTING ANY PERSONAL INFORMATION TO THE SITE. Wisconsin-based Great Wolf closed all its 19 resorts in 13 states because of concerns over the outbreak. Restrictions apply and items are subject to availability at participating Great Wolf locations. Qu est incluido con mi tarifa? We may also use such information and other information that we obtain from your use of the website, to respond to your questions or comments, to resolve disputes, to contact you when necessary in connection with the operation of the website, to address problems at the website and to enforce our Terms and Conditions. 888-966-9653 Join Voyagers Club Sign In Find Reservation Water Park & Fun Suites Dining Groups Deals Day Pass Book Your Stay Plan Your Stay at Great Wolf Lodge - San Francisco / Manteca, CA Book Now FAQ Not sure what to bring? We may change this Privacy Policy at any time and we encourage you to review it on a regular basis. 9. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Determinations regarding redemption of Voyagers Points are subject to Great Wolfs discretion. 10. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Voyagers Points are not awarded upon booking a reservation, but upon completing a qualifying Stay at a participating Great Wolf location. Any Wristband Holder violating this prohibition, including, without limitation, by advertising, posting or otherwise communicating an offer to sell or gift Wristbands will have their license revoked for their entire party and be subject to further legal action. You further agree that any guests in your room are authorized by you to charge to the room from anywhere in the resort or on the resort premises, unless you advise the Front Desk otherwise. Upon termination, User agrees to immediately cease using the Site. Included within the Resort Rules are the expectations that all guests not (i) engage in disorderly conduct, (ii) use abusive or inappropriate language, (iii) wear clothing that is overly revealing or contains non-family friendly messaging or pictures, (iv) display tattoos that contains non-family friendly messaging or pictures, (v) engage in inappropriate interpersonal exchanges, including, without limitation, photographing or videotaping third parties without permission, unwanted physical contact, inappropriate gestures or other communications, or unwanted communication with other guests or staff (including as may be distracting to staff on duty), or (vi) otherwise violate any Resort Rules or applicable laws. THE RESTRICTION AGAINST RESALE AND TRANSFER EXTENDS TO ANY EXCESS OR UNUSED WRISTBANDS OF WHICH ANY INDIVIDUAL MAY COME INTO POSSESSION, WHETHER AS PART OF A RESERVATION OR OTHERWISE. We have no obligation to monitor Materials provided by users of the Site. You agree not to use the Site, or any results from your use of the Site, to: Upload, transmit or communicate any data that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any data transmitted to other users; Upload, transmit, access or communicate any data or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships; Upload, transmit, access or communicate any data that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; Upload, transmit or communicate any data that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; Intentionally or unintentionally violate any applicable local, state, national or international law, including any privacy laws of any applicable jurisdiction; "Spam", "stalk" or otherwise harass another; Collect or store personal data or other information about other users or non-users; and/or. Will my room be ready when I arrive? Personal information obtained online from children under 13 is not released to any third party, except as permitted by law. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. The hotel was nice and clean and the breakfast the next morning was definitely " in 2 reviews " one of the employees there was absolutely wonderful she had our room ready to go all my wife had to do was sign. Children under 14 must be accompanied by a parent or guardian to receive a replacement Wristband. When this reservation was booked I paid extra for the flexible cancellation option which would allow us to cancel if something came up for a little bit extra. Is my child's information required for participation in online activities? $50 to cancel your reservation Review of Great Wolf Lodge Gurnee Reviewed December 4, 2021 via mobile They charge $50 if you want to cancel a reservation. Without limiting the generality of the foregoing. Great Wolf, in its absolute discretion, reserves the right to vary the opening and closing dates of the Great Wolf Attractions and to close, remove, or cancel all or any part of the rides, events or facilities within the Great Wolf Attractions for any reason, including without limitation, technical, health and safety, and/or operational reasons or due to special events or private functions. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof. Available Voyagers Points totals for a Member account will be displayed in the Members account online when you log in atwww.greatwolf.com. CLASS ACTION RELIEF WAIVER. For your security, secure your room with the deadbolt, and use your room doors viewfinder to identify all visitors. Links to non-Great Wolf sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such sites, or any representation regarding the content at such sites. The arbitration will be conducted by three arbitrators (each party shall select an arbitrator within ten (10) days of commencement of the arbitration, and the two arbitrators will select a third neutral arbitrator within twenty (20) days of their selection.) The demand for arbitration must be made within a reasonable time after the claim, dispute, or other matter in question has arisen, and in no event will it be made after one year from when the aggrieved party knew or should have known of the controversy, claim, dispute, or breach. Roughly a month ago we called to. Hands-on crafts and activities such as face painting and balloon twisting during the Lunch Time Lineup can keep kids entertained when they want a break from the water park action. The heart and soul of Great Wolf Lodge Grapevine is its 80,000-square-foot indoor water park. At times our websites offer the option to send an e-card. The following hotel amenities are accessible for guests with special requirements: We seek to offer a range of accessible entertainment options at our properties. Voyagers Points will be subtracted from the Member's account immediately when redemption is requested based on the total Voyagers Points redeemed. If you cancel your account, any unredeemed Voyagers Points, rewards or Member benefits, and/or progress towards the foregoing will automatically be cancelled and forfeited and will no longer be available for redemption. Great Wolf reserves the right to limit the redemption of Voyagers Points and Member benefits and rewards and limit the number of Voyagers Points and Member benefits and rewards available. Untethered Wristband means as provided under Wristband Types below. Enrollment. We recognize some guests booked using a special, one-time discount not transferable to other calendar dates. $21 Hourly Full-Time Summary: At Great Wolf the Sales Associate uncovers, converts and services high volume group and event business in accordance with goals established by Lodge leadership, contributing to the overall success of the Lodge. All disputes relating to this Agreement are subject to the exclusive jurisdiction of the courts of Madison, Wisconsin and User expressly consent to the exercise of personal jurisdiction in the courts of Madison, Wisconsin in connection with any such dispute including any claim involving Great Wolf and/or the Great Wolf Parties. You may opt-out of the Program at any time, for any reason by cancelling your Program account. You agree that all charges can be charged to the credit/debit card on file with the hotel, and understand the hotel reserved the right to pre-approve charges at the time of check-in. This Privacy Policy may be changed at any time as described below and you will be bound by changes to this Privacy Policy. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITE IS WITH USER. Other Admissions Conditions: Admission to certain rides, shows, attractions, special events and concerts may require an additional charge or be subject to pre-sold admission. Our postal contact regarding the matters set forth in this Agreement is as follows: Great Lakes Services, LLC Attn: Greatwolf.com support, 525 Junction Road, Suite 6000 South, Madison WI 53717. 6. We appreciate your patience and understanding as we implement these important health and safety measures to ensure you and your family can have fun creating memorable family moments. Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business, specifically . Covered Locations: These terms and conditions apply to Wristbands for the following Great Wolf Lodge locations, provided however, each Wristband, unless expressly provided otherwise, is exclusive and limited to one (1) Great Wolf location, and does not grant access to any other Great Wolf location. A minimum $250 cleaning charge will also be applied. Guests. Children under 13 supply their name and email address and the recipient's name and email address to send an e-card. Voyagers Points may be subject to limitations on redemption, including, without limitation, booking availability at the selected Great Wolf location, black-out dates, notwithstanding any errors in advertising to the contrary. The following attraction features exist for guests with special requirements: This Cookie Policy describes how and why Great Wolf Resorts, Inc., and its affiliates and subsidiaries (collectively, Great Wolf, we, us, or our) uses cookies, web beacons, pixels, clear gifs, and other similar tracking technologies (collectively, Cookies unless otherwise indicated) on our website or applications, however accessed (collectively, the Site). Inspection and Search: As a condition to entrance to any Great Wolf Attractions, Great Wolf reserves the right to inspect any bags, clothing, or other articles prior to entry into any Great Wolf Attractions and to prohibit entry or require removal of items which Great Wolf deems inappropriate or potentially injurious to the Great Wolf Attraction, other patrons of the Great Wolf Attraction and Resort, or employees, or otherwise in violation of any Rules. No portion of any payment for purchases qualifying for the Program or any Voyagers Points or rewards constitute consideration paid for any of the foregoing. What personal information is collected and how is it used? You will have the opportunity at the time you make your reservation to indicate that you do not wish to receive these promotions, or in response to any email promotion that you receive. 80,000-Square-Foot indoor water park and benefits offered therein is provided on a strictly `` available. 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