what is your wiring/splitter/amp set up? Slideshows These are small devices you can put in spare rooms and get cable TV. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. MacBook Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. I reset and since than it has been stuck on the "welcome. I am considering dropping cable at some point. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. I've unplugged each and restarted. Once they do that, Internet service is restored. I'd be happy to get a new box shipped to you. iPad For that, initiate the connection on the TV by using the auto-connect option. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? and get stuck there. It was immediately able to connect, update firmware, and activate using that same coax connection. Tap on the TV option at the bottom of the Overview menu. For a detailed explanation, you can follow the step-by-step guide given in the article. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Follow the given steps carefully, and you are good to go. My tv is stuck on a Welcome . He was the third tech I had out in a week and was the most knowledgeable. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Share or Print This Article. A subscription to any level of Cox Residential Internet service and Contour is required. TV programs that are actively recording will be interrupted. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. A subscription to any level of Cox Residential Internet service and Contour is required. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Nothing changes. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Did they ever solve your problem? It refreshes the system entirely and gives it an extra boost of speed to function. If lights are off or blinking when they usually stay lit something is probably wrong. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Dont use the old white coax cables in your house. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Followed by rebooting your cable box in the TV room. Select from the below issues you are experiencing. This happens after a minute in Fast Forward or Rewind. and our If you have your own router, your password and network name will typically be on the bottom of the device. is your internet working properly? You've eliminated everything on your end that we would've asked you to check. Can you get into your modem and post your modem levels? Had to come to customer forums just to learn it's probably a bad box. Turn it off and unplug it, wait for over a minute, and plug it back in. Contacted Comcast and went through the entire process again. Nuts. How do I contact and speak with someone live? I thought this was oddsince the first DVR box is 5.00/mo. I have powered all equipment on and off. Software If you are able to escilate this, that would be awesome. Thats one of the first things the phone support tech will ask. I also had my landline stop working. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Enter your zip code below to see other top providers in your area. Power cycle the modem and router for 60 seconds, then plug it back in. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Another big issue that we see tons of complaints about areCox mini box problems. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Contacted Comcast and went through the entire process again. I so appreciate your time in helping me with this issue. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Youll be able to see a welcome screen. No time is indicated on the box, just 00:00. Alternatively, you could also unplug your cable box. Read: Best Cable TV Alternatives to Save Money. All the cable and HDMI connections are sound. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Bienvenido. About four days ago, my X1 DVR box died. It started to work the next day, but then I couldn't receive incoming calls. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Before you go to the local Comcast store, make sure they are open. Setting up your Cox Contour 2 TV box. Technology, Apple It seemed to work and I have not had an issue with my TV box since. While youre at it, make sure none of the cables are loose or unplugged. The old one never gets past "boot" but the new one gets stuck at "1Pst". Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. If its going extremely slow, you have a problem. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. It pretty much points the cause being the amp itself. If it never fixes itself the box probably bricked and will need replacement. We have switched boxes but this problem persists. I am assuming it has an integrated MoCA band pass filter. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. But keep in mind that thisll wipe any saved network settings. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. A TV receiver reset may take up to 15 minutes. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. Then, plug it back in. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. I just did that today as it was connected to one of the TV ports. On the Comspcope, I have the TVs connected to 4, 8, and 6. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Then, hurry up and press the WPS button on your device within 2 minutes. For one, a mini box doesnt give you EVERY channel you pay for. This all happened in the first week after installing my new equipment. Mobile To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. If you dont want to wait for a technician you can always take. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Your internet and X1 box uses the same channels to operate. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. At times, other than resetting your cable box, you can also try to reset your WiFi modem. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Cox advised me I could swap it at a store or have a tech come out. Either Cox TV is having an outage or something is wrong with your account. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. It still displayed the "1Pst" error. The Contour receivers may not be linking together. The pain is real and so is the issue. The coax marked cable-in is the first one (if looking at the back head on - left side). Learn More. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Dont worry. Wait for 10 seconds until the gateways front panel flashes. The Pace boxes still show the RDK-03033 error. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. All is working now. Using the Contour Settings Menu. It's now back to displaying the time but also again stuck in the welcome screen. I've been screaming at their automated system. Its nice to have all your streaming services in one place, ready to watch. Good luck, and hopefully we helped you fix your home internet, TV or phone. I agree with @CCAndrew. I only use the HDMI out on these boxes, so sure. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Check out our Cox outage guide for your full list of options. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. This can fix most slowdowns. Always turn your TV off before doing any sort of hard reset on your device. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. 2 years ago. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Its possible that the fault is with your Xfinity Remote. Editorials Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. The box reboots to the language screen but does not respond to remote commands. there should be an option to talk to a human being. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. This should get your device to restart. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. The Xi6-T progresses to the "Welcome. Wait for about 60-90 seconds before plugging it back inside. But unfortunately you usually will be stuck back in the "Welcome. To use a Wi-Fi connection, youll need your routers password and network name. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. macOS If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. The Xfinity box reboots itself every day as it looks for updates on its own. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. So, restart the router or modem, or both. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Its not unheard of to have multiple bad boxes, so much for QA. Again, Internet and phone works great but no TV. If all else fails, you canswitch to DirecTV. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Editorials The internet is probably going through the voip port of the amp that doesnt need power to work. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Select from the below issues you are experiencing. He checked the signal, which was OK ( the internet and streaming app worked or). Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. I am experiancing the same issue, it started yesterday. and that is not an option. All over-the-top (OTT) apps count towards your Cox service data usage. It makes no sense to me. the amp you showed is probably two boards in one unit. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Restart from Device Settings. You can try restarting it and see if that fixes the issue. The set-top box will reboot automatically. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Then press the Menu button and type in the three-digit code on screen. In which case you may find yourself having to reset the remote and pair it to your TV again. Slideshows You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. The two Pace boxes stopped and showed error RDK-03033. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Enter your zip code below to find internet providers in your area. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. iPad mini I removed it and put in an EVO1-9 (all I had). The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. You might want to get a replacement unit if your cable box is causing the problem. Today my DVR would not display any channels. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. You can also try to Reset your Cox Remote. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. The Xi6-T showed no error but appeared to be loading a channel. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Locate the reset button on the back of your gateway device. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. The Contour receivers may not be linking together. are other set top boxes working? This site checks your internet upload and download speeds. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Cox Mini box problems range from missing channels to activation failed or is taking too long. Other tv's in the house are working fine. The reset process usually takes up to 15 minutes. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Editorials Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Connect the Ethernet cables as well. For support, you can always call1 (800) 234-3993 and its available 24/7. Video, Apple When they sent me the new box, they said they were adding a 6.99/month charge to my account. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). So if youre going to call for help use your smartphone or call before you unplug the power. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? if your gateway/modem is working try using that coax to know if the box is working. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Set it to Full. You simply have to wait for Cox to resolve the situation. Thats why we recommend using your own high-end WiFi router. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. HDMI cables offer the best picture quality compared to an old-school coax cable connection. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Perhaps, AT&T would even help me pay my penalty for cancelling. @CCAndrewThank you for the reply. How do I fix this? Leave it for around 10 seconds. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). was that outlet working? The first box last week was bad & would not activate. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. You must unplug it long enough for that battery to drain also. Click on, There will be two options: System Refresh and. The Internet is working perfectly. The Internet is working perfectly. You can try resetting the cable box as a solution. Required fields are marked *. You might need to schedule a technician to come to check your home. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Does it work if you take the dvr to where one of the smaller boxes are? My original box stopped working and then they sent me a new one, which was also dead on arrival. If you do get another box, one thing to keep in mind is that your bill may go up. The first way to fix Cox problems is to reset the modem. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Let me see if I have another amp and give that a try. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. A modem is usually a black box with a cable and an ethernet cord coming out of it. You can also use the Cox app (App Store and Google Play Store) to reset your modem. If youre still having internet connection problems, you can reset your gateway. . iMac If it still doesn't work then. Any advice would be helpful. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I have the Flex box connected directly to my router via an Ethernet cable. For a better experience, please enable JavaScript in your browser before proceeding. The answer is simple. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. plug in the cable box first and after 3 minutes plug in the TV. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. They promised me that it would not but my monthly bill is now $5 higher per month. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Once he came (within 48 hours of calling) all three boxes activated just fine. Voila! Software I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. It is so hard with this company to get to a knowledgeable tech. The end result was that they sent me a third box and it worked perfectly. Thanks in advance for any advice you all might have. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home.