The majority of these reasons narrow down to the shopper's decision. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. when you have to offer refunds and accept returns. Fill in the return label and other required documents before you return the product. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Powered by WordPress. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. 4. ^|G/0oquSS.lo*?Oc Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> . They do not cost charge for the purchase you wish to return. Product Specific Policies: A return request should be raised via email, through your account or in-stores prior to the return. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Further, you will be asked about which product you wish to return. Items cannot be returned to a Superdry concession or franchise. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. 4. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Enter the order number, postcode, and email, and select proceed. Sit back and relax while we do the work. 6. endobj However, you need to ensure that the item is in their original conditions. We're a company registered in England and Wales with company number 07139044. Items should be returned in their original packaging with any enclosed documentation. Further, you will be asked about which product you wish to return. IU(nk endobj This means that: you may inspect and try on the goods. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Reporting & Policies - Superdry. Wait for a confirmation email once Superdry has refunded your money. Revenues at the retailer fell 15.8% over the . Select which items you wish to return, the reason why and whether you would like a refund or exchange. 2. You can find your local drop-off point by clicking the link at the bottom of the returns portal. We use some essential cookies to make this website work. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) 1. You can change your cookie settings at any time. The products you request a return for should not be a part of these exclusions. It will help you with easy returns and exchanges. 2. a free delivery in the UK mainland, plus the usual free returns. Jackets from 25. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. No cash refunds Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. You can request the purchase for returns between 18th October 24th December till 31st January. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Without these details we won't be able to take the action you require. ; Please detail the product, quantity returning and the reason code as . 6. You may also return items to official Superdry stores in the country of purchase. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. 1. endobj Get behind the scenes access to campaigns, collaborations, new products and sales. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Several factors might prompt you to seek a Superdry refund. Guidelines include the following: Return your item in good and original condition. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. on Gift Vouchers. DoNotPay guarantees aneasy way to get Superdry refunds. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. You must refund the customer within 14 days of receiving the goods back. Store returns. Expect to hear from them once they've received your request. Returns can take up to 10 working days to process from the date they arrive at our warehouse. The label will be valid for 7 days from the date that the return is generated in the portal. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Enter the order number, postcode, and email, and select proceed. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. These are the top 20 stores with the best return policies. Every return should contain the original packaging. Proof of purchase required. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. % If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Ends 4 Days 08:18:51. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. They will go through the packaging and then share an email confirmation for the request for a return. ENJOY FREE SHIPPING WITH MIN. <> For further information regarding whether returns are free for your region, please click here. Fill out the necessary information and start your returns. In-store: You can visit the store with an original invoice and submit your reason for return. As soon as it has been processed you will receive an email to confirm. Find the Chargeback Instantly product on DoNotPay. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. 105 Superdry Locations in the United Kingdom. Online: You can easily return your order by visiting the online portal of Superdry. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Superdry will only refund you using your original payment mode. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. As soon as they complete the process, you will get an email. Standard returns. Well send you a link to a feedback form. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. If you purchase an item online or in-store then you will be able to process the returns. . Items cannot be returned to a Superdry concession or franchise. 2. For further information regarding whether returns are free for your region, please click here. Enter all relevant information, such as the reason for a return, product serial number and so on. They will only accept changes in certain cases. Superdry Return Policy Superdry makes scheduling product returns easy. Enter your full order number, including any text, in the designated box (e.g. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. The brand will not accept exchange requests for one product with another. Returns UK. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. Claiming a Superdry refund is not as easy as it sounds. Free. The vintage return policy applies to vintage items which are in stock. Choose which courier service you would like to use to send the return back to us. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Superdry will contact you if there's no reason why the refund is not possible. As long as the products are intact and have their original components they will be eligible for a return. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. We'll send a return slip to you. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. However, it can be hard to find all the information in just one place. . I5*[ )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; 0QVT{R'[vyc' Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Dont include personal or financial information like your National Insurance number or credit card details. Discover the Consumer Refund Service and what they can do for you. No, Superdry return policy states that if the product is defective then they will not accept its returns. Visit our returns portal - https://superdry.returns.international. Yes, Superdry provides free returns. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Check out this article to know more. I acknowledge I have read and understood Superdry All returns must be accompanied by an invoice. Enter your full order number, including any text, in the designated box (e.g. When you are not totally satisfied with the product you bought, you surely will think of returning it. Email Address *Required Field. We ask you to take reasonable care of the goods you purchase while they are in your possession. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. 5. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. 3 0 obj How to Get a Superdry Refund Effortlessly. It will take 7-10 business days for Superdry to process your refund. Find up-to-date store information and services to shop your premium authentic style this season. No, you cannot return a vintage item back to the store. top 20 stores with the best return policies. Free shipping for many products! At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. We use cookies to improve your experience on our website and to show you personalised content. Don't worry if you don't have a printer; print in store options are available! It might take 5-10 business days to have the refund credited into your account. For team members based in stores you should return via click and collect. Visit our returns portal - https://superdry.returns.international. You have to visit the international return portal and fill up the form. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Check when you have to offer refunds and accept returns. Can I make Superdry postal returns for in-store purchases? Visit our returns portal - https://superdry.returns.international. Return your item in good and original condition. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Our registered VAT number is GB974823775. By clicking on one of the below buttons, I subscribe to the newsletter. Superdry Environment Policy. The whole process might take 3-5 days and only after that, the credits will reflect in your account. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? What Is the Superdry Return Policy? A customer is only eligible to return within 28 days of purchase. 2. You probably have one of these proofs to make returns. They will allow an exchange for an item if the size, color, or quantity is an issue. Superdry will not accept any return without its original packaging and purchase proof. The customer can still reject the item after its been repaired or replaced. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Ensure that you make a valid return request online and even in-store. We have helped over 300,000 people with their problems. Proof of purchase required. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. 8080 872 872 10:00am to 7:00pm IST, operational every day. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. SUPERDRY_12345678'. Please ensure items are in their original condition. You can ask the customer for proof that they bought an item from you. <> What are the Criteria for Superdry Return Policy? The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. These include cosmetics, fragrances, swimwear, and underwear. T: 0870 889 3102 The refunds will take at least 10 days to process in your account. . Refund will only be processed on the card used for the transaction. Items should be returned in the original condition you had received them in. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. https://www.superdry.com/terms-and-conditions. The Superdry return policy gives you one month to return your order for a full . Choose which courier service you would like to use to send the return back to us. You can find your local drop-off point by clicking the . 4. Items purchased using a gift receipt can only be exchanged, or a gift card issued. 2. Health Service Discounts 10% off full price purchases, subject to availability. Your email address will not be published. 4 0 obj DoNotPay offers a wide range of services apart from Chargeback Instantly UK. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Superdry brings you distinctive and. Superdry Returns Policy applies. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Make sure the product is in sellable condition. It will take only 2 minutes to fill in. Ensure that there are no cosmetics on your item while returning it. All criteria under the Returns and Exchanges are met. Shop this season's collection of clothes, accessories, sportswear & more. SUPERDRY_12345678). Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. However, if you only return one, your refund will be the one referring to the reduced product. The 30-Day Return Policy is applicable to all products sold on Superdry.com. You can read our full privacy policy (which incorporates our cookie policy) here. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. 2 0 obj Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. SUPERDRY_12345678). So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). The full list of steps to take can be found here. 2. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). SUPERDRY_12345678). Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. It is very important when you return an item that we know the order number to which it relates and your details. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. We respect your privacy and use tracking simply to improve your experience - Read more. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Mens Womens; My Account Wishlist; My Account Wishlist. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Code must be entered at checkout. Original Proof of Purchase must be presented for a Return or Exchange. x\Ys~w! Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Required fields are marked *. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? To return online purchases please use https://superdry.returns.international to create a return label. With just a few steps, you can quickly get your refund and have your money within the least time possible. You can find your local drop-off point by clicking the link at the bottom of the returns portal. . Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. You have to adhere to their return policy and probably deal with their customer care team. You can return a gift by providing a gift receipt online or in-store. Discover the latest trends in menswear & womenswear at Superdry US. Superdry follows a '30 day no questions' asked return policy online. %PDF-1.7 You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Print your returns label and attach it to the parcel. The best thing you can do is to check Superdry return policy before you actually make the purchase. Order Number *Required Field. To help us improve GOV.UK, wed like to know more about your visit today. 3. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 'Q4qW;^;do VwEv If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Here is All About It [Updated], Does Amazon Accept EBT? Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. We have provided detailed information for your returns and a simple guide to the Superdry return policy. As soon as it has been processed you will receive an email to confirm. We also use cookies set by other sites to help us deliver content from their services. Your email address will not be published. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Take a look at how you can return a kindle book. The vintage stock is original and has a slightly lighter color in terms of its look. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Gift Vouchers only valid for purchases on www.superdry.co.za. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke.
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