The refund always applies to the entire order and to all tickets in the order. It doesn't happen when I'm on cell data. Add on a service fee of $42.90 and a processing fee of $5, and the price of admission (excluding parking and concessions) comes to $337.90. You mentioned Live Nation, which I think is important for normies or anyone who doesnt really understand where this industry power came from. One such lawsuit involves an event at the Azteca Stadium in Mexico, where Ticketmaster oversold the tickets for an upcoming show by Taylor Swift. Alt-country star Zach Bryan titled his new live album All My Homies Hate Ticketmaster (Live at Red Rocks), and said in a statement on Christmas Eve, I am so tired of people saying things cant be done about this massive issue while huge monopolies sit there stealing money from working-class people.. Several high-ranking concert industry executives, who requested anonymity so they could speak freely about the competition, said they suspected Ticketmaster erred in placing all the Eras tickets on sale at once and allowing fans to pick their own seats, which led to bottlenecked traffic. LEARN MORE. Instead, I get this same message after acknowledging the Terms & Conditions pop-up, with no way to break out of an endless loop between this error message the pop-up. Like, no customer has had a good experience with Ticketmaster. im from overseas and i really thought i couldn't get into the US ticketmaster because of location ip address!!! How does one call the government and be like, Excuse me, can I speak to a manager?. If you see any other . The ticketing company does nothing whatsoever that the act doesnt tell them to do, said Bob Lefsetz, a longtime music industry analyst. Thank God I'm not alone and this 3 year old thread exists! Please consider making a one-time contribution to Vox today. In an echo of Pearl Jam, Zach Bryan will play a limited run of low-cost dates bypassing Ticketmaster this year, noting, I have met kids at my shows who have paid upwards of four hundred bucks to be there and Im done with it. Type in your email address and select Next.. Ticket Delivery. #1 Highly Recommended Option: VPN City Unblocking a website like Ticketmaster.com, Livenation.Com or Tickets.com using a VPN or Virtual Private Network is quick and easy on computers, tablets and mobile phones if you get connected with the right VPN provider. I received a similar error. And we ran a clean business we wouldnt deal with scalpers and canceled orders to brokers.. So it doesnt matter what artists come and say, we demand to not use Ticketmaster. Ticketmaster has the venue and the venue has its hands tied. Even venues that try to quit Ticketmaster may find its not so easy to leave. This way, if your turn begins while you're still away, you'll hear the notification bell from the Queue. Once you have located the email with your ticket transfer, click the link or button to accept your tickets and follow the prompts to create an account. Can I use a screenshot of my mobile ticket to enter? Both people on the left and right agree on the need for more vigorous enforcement.. Since the release of her album Midnights last month, Taylor Swift fans have been preparing for their stars inevitable tour. Rosen, the companys attorney, took it over in 1982, moving it to Los Angeles with investments from the billionaire Pritzker family, and bought the rights to Bay Area Seating Services, a leading competitor. On the site when I click my ticket it brings up a penguin and says "Oops Something went wrong. The DOJ reportedly has opened a separate investigation into Live Nation, going beyond the terms of the consent decree. Where do I enter my credit code on Ticketmaster? 18. 1. If a show cancels, you get your money back. But I think that merger is where Ticketmaster went from a shitty service to a monopoly. Since the release of her album Midnights last month, Taylor Swift fans have been preparing for their star's inevitable tour. Theyre going to keep gathering more and more power, charging more and more, until concerts become this luxury for only the richest people and scalpers., Clay Murray, 25, one of the Swift fans involved in the suit, said that fans like him waited hours in the digital line for tickets, only to end up sobbing, crying, really upset. I would keep clicking the link and I would keep getting the oops something went wrong message. Required fields are marked *. 31. Why does Ticketmaster not work on my phone? I feel like theyve done all this monopolistic behavior for so long, and this was just the straw that broke the camels back, McMillin said. Enable "Allow Apps to Request To Track" then allow Ticketmaster to track. In the U.S., unlike the U.K. and Europe, venues have five- to 10-year exclusive contracts with ticketing platforms like Ticketmaster, Phillips said. Ticketmaster Verified Fan makes ticket buying safe and fair for all fans. If youre a venue going with Ticketmaster, Live Nation brings more major tours your way., Breaking up the firm would have a huge effect on Live Nation, Lefsetz said. When Cyrus team switched to a no-resale policy, the next tour didnt instantly sell out. No, we are not detecting any problems with Ticketmaster right now. And what does that look like for a consumer? Even a beloved act like Bruce Springsteen had to answer for eyebrow-raising ticket prices on his upcoming tour; they hit $5,000 after he used Ticketmasters dynamic pricing model, which responds to rapid demand by raising prices in real time. Follow the steps here to create an account. Why can't I get into my Ticketmaster account? We have the tech to turn off the resale market just put names on tickets like we do with airlines, Budish said. Registered fans will receive a code to purchase tickets before the general public at 10 a.m . They . We prioritize fans whose events are in the next few days. The cache and the data have been deleted. What happens to enzymes after 37 degrees? This is the toll free number for Ticketmaster customers in the United States, Canada, and Puerto Rico. Google Pay. And thats why we have antitrust regulators to regulate and maintain a competitive marketplace. Fix 2. Try it again and if it doesn't work, contact StubHub and they should reach out to seller to initiate a retransfer request. 4 Click Submit . We use cookies to ensure that we give you the best experience on our website. I was just curious if anyone has had to deal with before this and can help. (It did, however, lead promoters to the Empire Polo Grounds in Indio, later the site of Coachella. While there are competitors such as AEGs ticketing arm AXS, SeatGeek, Eventbrite and Tessera, no one comes close to Ticketmasters market power. Note that in certain regions debit cards may incur a fee from your bank. Youll still have websites crashing whether its Ticketmaster or Joes Tickets or whatever.. Reader support helps us keep our explainers free for all. The DOJ said they would be investigating Ticketmaster, whats the best-case scenario? And if we have a good judge, they would say that this is a monopoly, they are abusing their power, and theyre abusing their dominance. Reviews: 84% of readers found this page helpful, Address: Suite 609 315 Lupita Unions, Ronnieburgh, MI 62697, Hobby: Yoga, Gunsmithing, Singing, 3D printing, Nordic skating, Soapmaking, Juggling. International cards are also accepted on our desktop site. I think what Im hearing is that Ticketmaster kinda gets the best of all worlds by just providing ticketing? Clear Browser Cache and Cookies On your computer, open Chrome. The service charge is not refundable. But unfortunately, unless Taylor plays 500 stadium shows, people have to adjust expectations a little bit.. Through its exclusive deals with venues, Ticketmaster could cement control over the distribution of tickets, the band alleged, and testified before Congress about their experience. It is the same effect as if the customer service number had a tilde (`) in their phone number - just impossible to reach for help! Something went wrong. And thats not to say that artists hate them. It keeps giving me the penguin with a red flag saying oops something went wrong. I hope its just because the website completely crashed and is probably barely hanging on by a thread right now , Mine won't let me view it in the app. Your United Center Account Manager for tickets. Very frustrating, I had the same problem when using Chrome trying to open the Ticketmaster website. And you are also prepared to have to do it again and again.. How long does Ticketmaster maintenance last? And youre all competing for one seat at this bad restaurant. Stupid penguin. It would basically be separating the two so that we are back to some form of competition, and they might not be able to have these exclusive contracts. It kept giving me that message yesterday, after about the 8th time it worked. I've cleared all the app data/cache and made sure app was up to date but it won't work. Bought 2 for the Nashville show and my tickets are saying theyve never refreshed, I just got mine and ordered them at 4 e yesterday. Klobuchar and Mike Lee (R-Utah) will lead a Senate Judiciary Committee hearing about competition issues in the U.S. ticketing market on Jan. 24. Its not good for consumers or the industry to have so much power tied up in one company, he added. If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: You have incorrectly entered your credit card number. You can then click the link to create a new password, which will allow you to access your account. Theres something deeply wrong in Taylor Swifts America. I have been getting the oops something went wrong message too. You can even do the transfers and sell IN THE APP (for now at least.). Obviously, the Taylor Swift fans can speak to that. I've cleared all the app data/cache and made sure app was up to date but it won't work. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random . So you cant perform here.. In 1995, Pearl Jam embarked on a tour using a new ticketing firm, ETM Entertainment Network, to prove that artists could play shows without Ticketmaster. Pricing and distribution strategies are determined by artists and teams In most cases venues set service and ticketing fees, and the majority of those fees go to the venue, not to Ticketmaster. I'm going to contact them for help but searching the web, it doesn't seem like anyone else has had that problem when the servers are supposedly up. Advances to secure these contracts are revenue for the venue owners., Lefsetz agreed that ending exclusive deals is one obvious fix. When someone says Ticketmaster is a monopoly, what does that mean? Now what? "Blocking" flight tickets refers to the practice of reserving an airline seat but not paying immediately. Artists and the market set the prices, and you cant pay a Motel 6 price and stay at the Four Seasons.. Industry and regulatory experts agree that, whatever the synergies, Live Nation and Ticketmaster wield outsized power across live music. Go to the My Account log in page. But after tech failures shut out millions of fans from the on-sale for Swifts Eras tour in November, the ticketing firm came under fire from all sides. How do I get Ticketmaster on my phone to work? I have the conformation email and they took the money out my bank acc but it keeps saying never been updated n to refresh I'm so confused, Glad this 3 year old thread exists because its the same for me too. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When it's your turn, your spot will be held for 10 minutes to begin shopping. Click Manage plan. An error is always possible. It must be exhausting, always rooting for the antitrust laws. Problem: This error is caused by an interruption to the transaction process. Verified Fan, Ticketmasters system to suss out actual humans from bot traffic and scalpers, had worked for acts like Springsteen and Swift in the past. Why does Ticketmaster not work on my phone? Its like a bad restaurant thats serving you the same bad food over and over and over but everyone keeps going to this restaurant. ONLINE QUEUE. What a lot of fans dont think about is that they created a really vertically integrated system where the service that we use for ticketing not only owns the majority of that market, they have exclusive contracts with at least 70 percent of the sports arenas that we go to, like the NFL stadiums. People cant afford to spend so much money, and I had done everything that I was supposed to do. Several people reported that when they tried to get ticketmaster something went wrong for an event through Ticketmaster, they received an error message saying Something went wrong. This is typically a problem with the email address you used when purchasing your tickets. Can I use Ticketmaster without the app? According to Ticketmaster, there were approximately 14 million users on the site at once during the presale push, and the company sold 2.4 million presale tickets. Saw a few other reports on Down Detector as well. We launched Break Up Ticketmaster to help people to say, This company is horrible. Our argument is that they have too much market share. Mine seems to be working. 29. Ticketmaster has an unusual stranglehold on ticket sales. The Department will not tolerate transgressions that hurt the American consumer.. Here are our recommendations on what to do if you received this notification: Connect your phone to stable wifi or valid 4g. 11. anyone ever find a solution or do you just wait it out? . The solution I found was to open the link and then click open on desktop website with the browser you are using on your phone. I am a distant fan. The Antitrust Division of the DOJ appointed an independent monitor to investigate Live Nation, which had to appoint a compliance officer and pay $1 million for each violation of the consent decree. We would actually have a good experience because they would probably be paying their people well, so theyd have happier employees. If it says "Your tickets aren't quite ready yet", this means they'll be available in your account around 5 days before your event. Artists have built up these enormous fan relationships strengthened by social media, where fans think theyre owed something because of their devotion.. Press question mark to learn the rest of the keyboard shortcuts. The second that she enters the sphere of high-capacity venues, those venues are in exclusive contracts. And that merger allowed the company to push out what would be any other competition, at any of those levels. From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue quicker. At the top, choose a time range. 5. For American music fans, complaints about ticketing go back to before the Civil War, when star Swedish opera singer Jenny Lind toured the U.S. under the auspices of promoter P.T. Search. Why do I get an error code on Ticketmaster? Having a phone number connected to an account helps us verify your identity. Yet as much as fans hate resellers when theyre trying to buy, they love them when trying to flip their tickets. Can I sell a ticket I bought on Ticketmaster? I have a concert tonight and it won't load. newsletter. Select Remove an account. But I know its more than that, right? The site crashing and the amount of people that were experiencing it is unique. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. We are eternal, all this pain is an illusion. - Thank Chickens. I take it back. Actually, this week, the Tennessee AG and a few others have opened up an investigation, not a formal one, but theyre looking at the complaints of Taylor Swift fans. But Ticketmaster had better tech than anybody in the industry. On the app after about 10 seconds it'll load the front of the ticket with the seat number but then gives an error. But I will say my colleague was and had the most frustrating sales experience. As a general rule, all ticket sales are final and non-refundable. The company signs contracts with promoters and venues to sell tickets to their events, and pays advances and fees for the right to do so. Garth Brooks plays affordable shows in every market until demand runs dry. Taylor could go Garth mode and play as many shows as theres demand for, said Budish, but then shed be on the road for 10 years., Budnick agreed. 22 minutes later and nothing but spinning wheels and "Oops, let's try again." However, it is unclear whether these restrictions apply to events that have been rescheduled or postponed indefinitely. Thats the case in much of the United Kingdom, where several companies can sell tickets to any given concert. Ive done all I can to make prices as cheap as possible and to prove to people tickets dont have to cost $450 to see a good and honest show.. * Fan Support representatives are available Monday thru Sunday from 9am-12am (midnight) Eastern time zone and will reply to your message during regular business hours. How the Great Recession paved the way for influencers to inherit the earth. Their fees find ways back to the artist or venue. We appreciate your patience and understanding during this unprecedented time. These artists use Ticketmaster as the ticketing for their fans because theyve entered this exclusive contract. Is Ticketmaster better on phone or computer? Use both! today has been a stressful day. Your email address will not be published. my tickets are doing this. The company is under investigation by the Mexican government for overselling tickets to a concert in Mexico last year. I think Ticketmaster would probably try and settle. Members of the U.S. Congress, from Sen. Amy Klobuchar (D-Minn.) to Rep. Alexandria Ocasio-Cortez (D-N.Y.), lambasted Live Nation Entertainment, promising legislation to check the companys power and urging the Department of Justice to reexamine the consent decree that allowed Ticketmaster to merge with Live Nation back in 2010. Does Ticketmaster have 24 hour support? Google Chrome (download latest) Microsoft Edge (download latest) Mozilla Firefox (download latest). Many of the contracts are exclusive, but not all. Proudly powered by WordPress | (There is no charge to have the ticket sent to your phone, but other shows can have delivery charges or facility fees.). It's nothing to worry about, just an added security feature. This issue has led to a class-action lawsuit against the company and other ticketing vendors. Artists loathe secondary vendors too the acts dont get a cut of tickets reselling for multiples of face value. Then, I did what you suggested, wifi-turned off. Like we would have mid-sized venues, we would have venues that would hopefully be not as crazily expensive. See an error message when trying to log in? Its not a one-off instance with Taylor Swift. It really pisses me off that a lot of [fans] feel like they went through several bear attacks to get them., Bad Bunny fans found common cause after thousands attending the rappers December Mexico City stadium show were turned away for allegedly fake tickets. Indeed, for as long as Live Nation has owned Ticketmaster, the portion of the service fee that Ticketmaster retains has been falling and the venues share has been increasing., Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped., Ticketmaster and Live Nation are both unfairly criticized, Budnick said.
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