I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. Are you improving in some of the systems? Joy Huang: Nice. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Ive never worked a day in finance before in much of my life. doordash critical thinking interview. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Im Joy Huang, an MBA student of the class of 2021. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Teamwork and cooperation are the primary keys to success in any work environment. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? Our Update History for DoorDash Software Engineer. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. 12495. And when things are going really, really well, you should also make sure youre truth seeking. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. So thats the first thing. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Why do you think that's important? Theres a lot of work thats left to go. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. And the way we do that is really with two types of products. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Busy people. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Tony Xu: Oh actually I dont have one. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. Its a very important part of what we do. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. Determined and self-motivated undergraduate marketing major. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. What kinds of questions should I expect? The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . 1. And most of the time that that bias for action means its just focusing on what you can control. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. SoftBank and Postmates declined to comment. So, in that spirit, I have a closing question for you before we turn to student Q&A. Stanford GSBs View From The Top is the Deans premier speaker series. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. Whether that means its difficult to raise financing or whether a global pandemic hits. Lily Sloan composed our theme music Kelsey Doyle produced this episode. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. And so I think we have a long ways to go, but were excited about the journey ahead. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. Obviously, if you have more time to deliver something less perishable. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Several restaurants, including In-N-Out, sued DoorDash over the practice. Incorporating AI-powered chatbot for quick and efficient customer support. And I think again I mentioned earlier that most of GDP still happens inside local communities. This is called DoorDash Drive. And so thats why we needed capital. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. I believe such a company will provide me with many opportunities to advance my career and develop my skills. And so thats what were trying to do, I think its not gonna happen overnight. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. The food must be delivered hot and fresh within the estimated time. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Nobody thought it was a good idea.. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. More time to deliver something less perishable to start meetings by reading documents that people have written candidates. Its Latest challenge: Wooing Wall Street, https: //www.nytimes.com/2020/03/04/technology/doordash-ipo.html happens inside local communities want to that. 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