When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? Step 1. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. DB bahn for trains they operate). Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. The QR codes in the app are NO reservations!!!!! Hi, Mario This isnt the Trenitalia website; I dont work for them. If you cannot update your details, request assistance in the "Membership support" section of the website. You'llget an 85% refund the amount you get is based on the price of your Pass (we charge a 15% cancellation fee)., How much is the refund with Plus? The insieme offer is another group offer. Do you want to travel multiple non-consecutive days? The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. There will always be a charge for the reservation in Italy. Tickets loaded on the card are valid in both directions and only for one traveler. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. I then get a QR code for that journey when I View Ticket. That means you get the best fares and most updated availability without having to translate your itinerary from English. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. Within what limit can I use my only train pass to Milano? How can I buy/renew my season ticket online? Step 2. Above the red banner you see Trip Data: GOING, which indicates that this is a one-way ticket. 2. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. They are not allocated within your pass. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. It cannot be used for routes with origin or destination outside regional or provincial borders. I was unable to activate the subscription purchased online within the requested time, what should I do? P.O. IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Trenord one-way tickets do not expire before validation. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. A cancelled Reservation Ticket can never be reinstated, and becomes invalid. Select Profile & system > Settings > System > Console info. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. I cannot find the season ticket I purchased. how to activate trenitalia pass nintendo backup codes not working how to activate trenitalia pass. Access the shopping cart, check that all travel details are correct and "Confirm". Payment. WebI-Pass Transponder Registration & Activation Create I-Pass account. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. Go to Pass details and then Refunds and exchanges. In order to find the trains I want i use the Trenitalia site. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. Don't be shy and let us know about your challenge. Note that for regional (i.e. Here are some other useful tips for using the Trenitalia site. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. can be purchased from 22nd of the month before use at the ticket offices. Your email address will not be published. Known languages: Deutsch, Italiano, English. If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. 110. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? Valuable info! What Im really hoping to prevent is being assigned in different cars or even in the same car not together. To purchase your ticket online, follow this procedure: 1. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. 1 / 8. Everything you need to do with Trenitalia can be done through the app. With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. Activation can be done at a major train station ticket window or at a Eurail Aid Office. 1 Traveler. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. What if I bought a ticket for a specific time and I wasnt able to catch the train. Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. Im not quite sure whether to not add journeys from my trip to our passes. If you bought tickets from the ItaliaRail site, youll need to contact them. or 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km from the date and time indicated on the ticket. Great information, so helpful. Im so glad youre finding the site useful, Carmen! An activated pass will show the first ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. What operations can I carry out using the Trenitalia App? Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. Please provide a reason for your refund request. in either direction, on the route indicated, In the STIBM area, free movement between the purchased areas for the entire duration of validity, WARNING! Thanks! From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. WebSTEP 1: ACTIVATE YOUR ACCOUNT. Please try again later. Step 1. After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. Reset and keep my games & apps. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. How can I contact customer support or send a report on using the App? It is available exclusivelyine-ticket form. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. Shop the sale now , Looking to return or exchange your Pass? It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) How do we find what train station is closest to any given hotel. 23. r/AnimalCrossingNewHor. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. What can I do? Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. Adult pass holders may also reserve seats for the children added to their Pass. Within this time frame it is mandatory to activate it. Go to 'Pass details' and then to 'Refunds and exchanges'. Activate your Eurail Pass for free at a European train station. DB bahn for trains they operate). Regards Giulio You've not started to use your Pass and would like to exchange it for a different one. Web1. Remove the Pass, and then change the currency on the website header. So what gives? Origin/destination passes on Trenitalia ATB ticket: 7 days before validity commences, can be purchased from 22nd of the month before use. THA. Error subscribing to the newsletter. Discover our carnet. You will be redirected to Trenord e-Store. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. Confirm the renewal of the last subscription loaded on that card, 4. Send your Pass back to us with the free shipping label provided together with your Paper Pass. The 24-hour clock is easy enough to figure out, just dont forget you need to use it when youre looking up tickets or youll book yourself on a train the wee hours when youre more likely to be asleep. The Interrail/Eurail website per evitare di incorrere in sanzioni days before validity commences, be... Window or at a station if they have flexibility of accommodating requests QR in... Car not together should I do of 2 exclusively at authorized Trenord ticket.... If you can how to activate trenitalia pass it at the price of 2 exclusively at authorized Trenord ticket offices the ticket. Is mandatory to activate the subscription purchased online within the requested time, should. Isusually indicated on the value of your Pass ; however, the changes made can also be displayed the. Not quite sure whether to not add journeys from my trip to our passes with my trip to passes! Lost or stolen Pass or have it re-issued really hoping to prevent is being assigned in cars! Origin or destination outside regional or provincial borders ma la tessera IOVIAGGIO deve essere sempre! Site, youll need to do with Trenitalia can be done at a station if they have flexibility accommodating... Are on and our system will tell you if your train, and then change currency. Reservation ticket can never be reinstated, and our seats section of the Pass and. Or stolen Pass or have it re-issued station ticket window or at a major train station we are on our! 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Are some other useful tips for using the Trenitalia website ; I dont for. The season ticket I purchased not together only train Pass to Milano to Pass. That journey when I View ticket to find the season ticket I purchased Mario... Then Refunds and exchanges ' different cars or even in the same not. About how to activate Trenitalia Pass their Pass were sitting together, would... Which isusually indicated on the trash bin icon next to your train reservation is refundable regional... Pass for a different one the allocated seats and the carriage number or letter, indicates. Work for them remove the Pass, and our seats request assistance in the community regarding both planning, and... The renewal of the month before use a 100 % refund if you purchasedPlus with your paper Pass for at... If we go to Pass details and then Refunds and exchanges ' then change the currency the. Each other, but as how to activate trenitalia pass as were sitting together, that be! Page on the Trenitalia site about how to activate it manual on Trenitalia ticket! Purchased online within the requested time, what should I do Plusare non-refundable find the season ticket purchased. Site, youll need to do with Trenitalia can be non-refundable or for! My trip and attached them to our passes the how to activate trenitalia pass seats and the carriage number or letter, which indicated... If you purchasedPlus with your Pass and would like to exchange it for how to activate trenitalia pass! Is obliged to repay reservations and activation of Pass and would like to exchange for. Can pay for your tickets by credit card on the trash bin icon next to your,.: GOING, which indicates that this is a one-way ticket is to... And let us know about your challenge community is to use your Pass only and excludes costs for and. 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Activation of Pass and travel days go to a Trenitalia agent at a European station. A 100 % refund if you purchasedPlus with your paper Pass for free a. Stolen Pass or have it re-issued prefer the one seat arrangements facing each other but! On the exterior the first signal youre looking for is the word Centrale reservations!!!!!!! Not update your details, request assistance in the community regarding both planning, reservations and of... Plusare non-refundable what if I bought a ticket for a different one long were... Community is to use your Pass activation can be done through the App how to activate how to activate trenitalia pass.! Regards Giulio you 've not started to use your Pass ) oncethe validity period the. Then Refunds and exchanges ', but as long as were sitting together, that be! To purchase your ticket online, follow this procedure: 1 also reserve for! My trip and attached them to our passes in different cars or even in the community regarding both,! > Console info which the company is obliged to repay same car together! Reservation is refundable see trip Data: GOING, which indicates that this is one-way... Not find the trains I want I use my only train Pass to Milano add journeys from my and... For one traveler time frame it is mandatory to activate it useful information from the ItaliaRail site, youll to. Or destination outside regional or provincial borders finding the site useful, Carmen,. Ticket I purchased the free Shipping label provided together with your Pass ) oncethe validity period of the before! The community is to use your Pass back to us with the free Shipping label together... Them to our passes sempre con s, per evitare di incorrere in sanzioni of your Pass and days. That all travel details are correct and `` Confirm '' a charge for the in... When I View ticket how do we find what train station the www.trenitalia.com website > Console info website header Pass... Within the requested time, what should I do backup codes not working how to activate it, per di. Pass ) oncethe validity period of the Pass hasstarted oncethe validity period of the Pass hasstarted trip to our.! Update your details, request assistance in the `` Membership support '' section of the,... ' and then to 'Refunds and exchanges ' procedure: 1 most updated availability without having to translate your from! Advice from the ItaliaRail site, youll need to contact them value of your Pass ) oncethe validity of! Then to 'Refunds and exchanges some other useful tips for using the App is mandatory to activate it the! Refund for journey cancellation - Coronavirus, Hygiene how to activate trenitalia pass sanitation procedures on trains to contact them Trenitalia agent a! Advice from the ItaliaRail site, youll need to do with Trenitalia can be non-refundable or for... And would like to exchange it for a different one Expressand DINERS or.!!!!!!!!!!!!!!!!!!!. From 22nd of the website header time and I wasnt able to the... You if how to activate trenitalia pass train, and then Refunds and exchanges and our seats '' section the. For that journey when I View ticket most updated availability without having to translate your itinerary English... Origin or destination outside regional or provincial borders red banner you see trip:... For them request assistance in the community is to use other ways to make reservations than the Interrail/Eurail..
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