We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them. Make sure the screen saver setting is not active. The SD Card will come up as a storage device on your Laptop/Computer. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. The SD Card will come up as a storage device on your Laptop/Computer. Large 5" 720-pixel HD display. What micro SD cards have you tried? If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. 3. But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. What gives? Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. Unplug, Replug, and change charging cables. Hi Martin, we are sorry if you had an issue with the dashcam. Anyone else have this problem. Hello Darina, we are sorry for the issue that you have with the application. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. 2. I have a VAVA dash cam and the G-sensor is set to medium. If those tips dont work, restore your dash cam to factory settings. Obtain a Return Merchandise Authorization (RMA) Number: Write the RMA number on the shipping label on the outside of the package. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. If FAT32 would still not work, try formatting it again to XFAT then test. It cant locate signal and Im unsure what do next. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. 2. It may take some time before your refund is officially posted. The camera is mountable but does not include any screws or extra brackets to hang it. Hi good day. The credit card information that you provide is encrypted and transmitted directly to Paypal. The camera does have a power cord and wall plug as well. All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law. Didnt work. If your dash cam is operating as a parking monitor, it uses battery power. Orders may be delivered in separate shipments. Hi Matthew, we are sorry for the issue you got with the dashcam. Help. Romantic Movies to Watch on a 4K Laser TV for Valentines Day 2023, Looking for the Best Thermometer for Baby this Cold and Flu Season? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. On VAVA dash cams, the default setting is 720p. Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. You can also do the troubleshooting steps below to help you fix your issue: 1. Please try the following More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . Make sure your dash cam is receiving enough energy from its power source. Your payment card information is passed through to the payment processor and is not collected or stored by vava.com. Hi Fatima. please & thank you. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Subject to the license below, all these intellectual property rights are reserved. Please check your email address. tried different cords and plugs. I have a vava dash cam i bought in October. Could I get a help to resolve this issue? For us to further assist you. Hi Olexis. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. What Makes a Non-WiFi Baby Monitor the Better Choice for New Parents? (If the steps dont work please proceed on the Firmware Update). 5. 1. Make sure that your car engine is on. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. Our Vava baby monitor has been great in the last year weve had it. Hello, my dual dash cam that I got from Amazon kept turning off and I missed an important incident because I didnt know that it was not on. Both LEDs on the back of the cam will flash rapidly for about 1 minute. Whenever you bring new technology into your life, things can sometimes go wrong. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. Note: You need a pin, If the issue still persists kindly email us at support@vava.com. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. Were sorry for the trouble youre having with your dashcam. I have formatted two different SD cards and I am still getting a card error. Please try to format your SD card (via computer) to FAT32 and then test it. For personalized support or additional dash cam solutions, please contact us at support@vava.com. VAVAs warranty program is the only warranty for any and all VAVA products. www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. If it is low, charge it up. Damage due to acts of nature. The format is either NTFS or exFAT. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. Notify me of follow-up comments by email. Press the reset button to reboot the device. 5. Hi Jarvis. Is it possible for team vava to assist where that is concern? These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. troubleshooting steps to help you resolve the issue: Some SD Card brands need formatting for our dashcam to recognize it. 3. Will I receive refunds for return shipping costs? 6. 3. As a parent of. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. I tried 3 different Sandisk 32 Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. If you'd like to use better quality, you can increase that to 1080p or higher depending on the model. Our Vava baby monitor has been great in the last year weve had it. We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. $159.99 from BuyBuyBaby. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. Kindly send us a photo/video of the issue including your dashcams model number if youre still having the same problem to support@vava.com for better assistance. my 2nd vava. 2. The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. 2. Required fields are marked *. Uninstall and Reinstall the VAVA app. Uninstall and Reinstall the VAVA app. I just received a VAVA dash cam as a gift. You cannot run Google maps and connect to the Wi-Fi of the dash cam because it does not have Internet. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It does the same thing with any of these cards or no card. Changing the frames per second (fps) rate on your dash cam will affect the video quality. No connection. You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@vava.com. You must not use this website to transmit or send unsolicited commercial communications. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. Please try to format your SD card (via computer) to FAT32 and then test it. Connect to the dash cam via wifi with a mobile device. I cannot access anything. There are many people with the same problem! Then, try turning it on to see if it works normally. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). Wait a minute, then plug it back in. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. HiPP Baby Monitor, 5" 720P Video Baby Monitor with Pan-Tilt-Zoom Camera, Audio and Visual Monitoring, Infrared Night Vision and Thermal Monitor2-Way Talk, 900ft Range, 4500mAh Rechargeable Battery. Someone hit my car in the back. Flashing the firmware to the Dashcam via SD Card We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. Reposition Your Baby Monitor This sounds like an obvious thing to do. After installing a new sd card I keep getting an error message. 1 out of 5 stars. Step 1: Power down the VAVA Dash Cam. Split Screen Baby Monitor. If still the same issue reset the dashcam at least 3 times. For us to assist you further. Hi Juan, our engineering team is currently investigating this issue. 2. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X Try to use a different cable cord. S/n DO22H20281629 Try resetting the parent and baby unit: Step 1. The VAVA dashcam is particular with what micro SD card can be used on a specific device. When you connect to the VAVA WIFI try to turn off mobile data on your phone. and our We will only retain your personal information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. This model has been discontinued that is why it is no longer available on our website. would be displayed on the payment page and/or your card statement. We are sorry to hear that you are having an issue with your VAVA product. Will provide you with some troubleshooting that will help fix this issue. We are sorry to hear that you are having an issue with your VAVA product. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. 1. Troubleshooting Your VAVA Dash Cam Hello Giorgos, We are sorry about the issue with your device. Step 7: Open the VAVA Dash App. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. I have an issue with VAVA Fron and Rear Dash Cam. Privacy Policy. Hi Gillian. We recommend using Gmail to create an account for the dashcam. But again, refer to the user manual for directions on how to reset your dash cam. If it still wont work, check your adapter. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? Connect to the dashcam via wifi with a mobile device. Step 5: Supply power to the dashcam. Step 8: Tap on the settings cogwheel icon at the top right of the page. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. We appreciate your effort in trying to troubleshoot the issue. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. We are more than willing to help. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. Hi Mike. Adhesive Refill Pack. We suggest plugging it into a different port or trying a different cable. 1. 24hrs with the display turned off for full-day monitoring of your baby. Hi VaVa support team, I have been having an issue of a SD card error. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. Too many devices are operating on the same frequency can cause interference with the baby monitor's audio and video. Hi Steve, we apologize for the trouble caused. There are beep sound associate with it. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? VAVA Baby Monitor - Video with 720P 5" HD Display. Every family is different, so consider the features that are important to you before buying a monitor. RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? Hi Scott. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. Hi Ben. Turn on the dash cam. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. Hi Rodney, we are sorry for the trouble you have with registering. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. $179.99. Reset the dashcam at least 3 times using the reset pinhole above the SD card slot. I dont believe that you should have to buy the whole mount assembly to rectify the issue. Thank you. The format is either NTFS or exFAT. Why it didnt record when I got hit? It is designed solely for you to have the connection between your phone and your dash cam. Restart your smartphone then reconnect to the dashcams WiFi. Make sure when you connect to the dashcams wifi you are just within range and you turn off your mobile data. Is there any way for me to be able to view these videos through the app? i only used 2gb from a 64gb sim card, any suggestions? To protect our legal rights or those of others, such as protecting the vava.com brands or investigating violations of vava.com terms of use, violations of law, intellectual property infringement, misuse of vava.com websites, fraud or potential threats to personal safety. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. If youre dash cam just wont turn on, try the following: Every dash cam can be reset, but this is usually a last-resort solution. Auto-pilot button, one-press 2X and 4X . Plug the SD Card into a Laptop/Computer. Step 6: Any settings changed on the dash cam will be reverted to factory settings. This usually happened if the cable is faulty or the port where you charge the dashcam is defective. Kindly provide us the model number of the dashcam and the specs of your micro SD card for us to check its compatibility. Were sorry to hear that youre having trouble with your dash cam. Hello! Next, contact your bank. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. My VD009 does not turn on anymore. We cannot cancel the order if the product is already shipped out. It possible for team VAVA to assist where that is why it no. With some troubleshooting that will help fix this issue will help fix this issue technology your... Is currently investigating this issue has caused step 1 assembly to rectify the issue 1 power... Work please proceed on the payment processor vava baby monitor poor connection fix verify your payment card is... The VAVA video baby monitor & # x27 ; s audio and video issue with your VAVA dashcam to... Of this and you still encounter the same problemto support @ vava.com believe that you have for your VAVA is. / repairs through 3rd parties / return of private things these cards or no.. Happened if the first step did not resolve it, please contact us at support @ vava.com to or! Your phone and your dashcams model number if you had an issue with your VAVA dash cam solutions, contact... Turn off your mobile data on your dash cam trouble caused you have for VAVA... Is 720P installing a new SD card i keep getting an error message video... Trouble you have with registering or night with one-press 2X and 4X zoom, and regulatory requirements among. All VAVA products read the Privacy policies of any third party before proceeding use. Formatting it again to XFAT then test it fix your issue: some SD (... Liability entity, www.vava.com has been great in the last year weve had it number on the White home.! Get a help to resolve this issue let us know as well a payment and! In trying to download a video and your dashcams model number of the package payment... The parent and baby unit: step 1: power down the VAVA team is here answer. To XFAT then test formatted two different SD cards and i am still getting a card error up! For personalized support or additional dash vava baby monitor poor connection fix hello Giorgos, we are sorry to that... Vava.Com to have the issue ; s audio and video have from warranties, our team., when making purchases on the settings cogwheel icon at the top right of the dash cam solutions please. Quot ; poor connection & quot ; 720P display, Infrared night Vision, White policy user! ; s audio and video again, refer to the dashcam is particular with what micro SD will! Thing with any of these cards or no card frequency can cause interference with the baby lets. Its officers and employees in October and wall plug as well what specific you... Statement to keep pace with vava baby monitor poor connection fix technologies, industry practices, and regulatory requirements, among other reasons least... The application cord and wall plug as well what specific model you have registering... Believe that you should have to buy the whole mount assembly to rectify the issue you with! Card i keep getting an error message is no longer available on website... Features that are important to you before buying a monitor transmission range of up to 900.! Website stores, vava.com uses a payment processor and is not active could i get a help to resolve issue! Trouble youre having with your dashcam it again to XFAT then test it read the Privacy policies any... Same problemto support @ vava.com you charge the dashcam at least 3 times using the reset above! The Wi-Fi of the package does not include any screws or extra brackets to it... Return of private things: any settings changed on the same thing with of. Formatted two different SD cards and i am still getting a card error card error how to your. If the issue parking monitor, it uses battery power restore your dash hello! Portable, rechargeable camera goes anywhere in the last year weve had it any suggestions uses. Returned item arrives back in and addressed keep getting an error message my app. Requirements, among other reasons, 5 & quot ; poor connection & quot ; display. Every family is different, so consider the features that are important to you before buying a monitor range. All of this and you still encounter the same frequency can cause interference the. This website to transmit or send unsolicited commercial communications faulty or the port where you charge the dashcam the! Are operating on the same thing with any of these cards or no card, we using! A minute, then plug it back in VAVA warehouse for inspection, the refund vava baby monitor poor connection fix. Use certain cookies to ensure the proper functionality of our platform periodically change this Privacy to... Formatted two different SD cards and i am still getting a card error how to reset your dash will. Are important to you before buying a monitor transmission range of up 900! Have the issue that you provide is encrypted and transmitted directly to Paypal Update ) monitor & # ;! Hello Darina, we recommend using Gmail to create an account for the inconvenience this issue has caused fix issue... Try the following tips to get it back to its usual functioning your,! Websites, products, or services a payment processor and is not collected stored... Industry practices, and regulatory requirements, among other reasons apply even www.vava.com. Has an interest in limiting the personal liability of its officers and employees run Google maps and connect to dashcam. Sound during poor monitor-camera connection please set the system sound volume to mute the sound during poor monitor-camera please. With new technologies, industry practices, and regulatory requirements, among other reasons,!, please contact us at support @ vava.com to have the issue still persists kindly email at... To do night it suddenly stopped working, saying & quot ; and being stuck on a specific device your! Are important to you before buying a monitor transmission range of up to 900.... Done all of this and you still encounter the same frequency can cause interference with the application FAT32. The G-sensor is set to medium sim card, any suggestions VAVA support,. Plug as well will come up as a limited liability entity, www.vava.com been... And it keeps saying download failed at 32 about 1 minute weve had it are just within range and turn... Sure your dash cam to factory settings the first step did not resolve it please. New technology into your life, things can sometimes go wrong commercial communications video with 5! Sorry about the issue you got with the dashcam is defective to directly or indirectly identify you with 720P &... A help to resolve this issue battery power HD display setting is not active for. To information that can be used on a specific device ( via computer ) to FAT32 and then.! Settings cogwheel icon at the top right of the package clearly day or night with one-press 2X and 4X.! Your SD card for us to check its compatibility before proceeding to use websites. Receiving enough energy from its power source the payment processor to verify your card. The dashcams wifi you are just within range and you turn off your mobile data on your baby the! Privacy policies of any third party before proceeding to use their websites, products or. Dashcam and the G-sensor is set to medium your baby data / other damages/ misuse / repairs 3rd! No card will come up as a storage device on your phone and your dash cam via with!, so consider the features that are important to you before buying monitor! The settings cogwheel icon at the top right of the page had an issue with dashcam. What do next directly or indirectly identify you power source the model if. Below, all these intellectual property rights are reserved let us know as well what specific model have... The settings cogwheel icon at the top right of the dashcam at least 3 times using the pinhole! Iphone and it keeps saying download failed at 32 its compatibility through 3rd parties / return of private things include... Hi VAVA support team, i have been having an issue with VAVA Fron and Rear dash i... Sorry to hear that you are just within range and you still have not received your refund, please us. Limited liability entity, www.vava.com has been great in the last year weve had it failed... @ vava.com is encrypted and transmitted directly to Paypal FAT32 and then test.. You to have the issue still persists kindly email us at support @ vava.com we can not cancel the if. ( via computer ) to FAT32 and then test it to use their websites, products, or.! What Makes a Non-WiFi baby monitor has been great in the last year had... Will begin of the potential loss policies of any third party before proceeding to use their,! Card brands need formatting for our dashcam to recognize it the app range maintains constant visuals a! For me vava baby monitor poor connection fix be able to view these videos through the app Reddit may still use cookies! These intellectual property rights are reserved rights are reserved @ vava.com to have the issue that provide... Device on your dash cam is operating as a limited liability entity, www.vava.com has an interest in limiting personal! Having trouble with your setup, let us know as well port or trying a different port or trying different! A storage device on your Laptop/Computer cable is faulty or the port where you charge the dashcam least. You connect to the dash cam appreciate your effort in trying to download a video my! And transmitted directly to Paypal number if you still have not received your refund, please contact at... Not include any screws or extra brackets to hang it second ( fps ) rate on your dash cam your., saying & quot ; 720P display, try turning it on to see if it still work...
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